Customer Success Consultant - Hospitality

FPG is currently hiring two Customer Success Consultants, with a focus on candidates located in the Orlando, Portland, Nashville, or St. Louis markets.

WHO WE ARE

Join FPG and become part of a dynamic team dedicated to elevating service and revenue excellence. With over 30 years of expertise, we’ve perfected the art and science of optimizing frontline performance. By combining the unique artistry of our inspiring FPG team with the cutting-edge science of our proprietary technology, IN-Gauge, we have set the benchmark in technology and training. Our global footprint extends across world-renowned brands in the hospitality and automotive industries, spanning more than 100 countries and boasting over 60,000 app users.

At FPG, we’re committed to unlocking the full potential of individuals and transforming the frontline role. Our culture is built on empowerment, passion, and continuous growth. When you join us, you’re not just a part of a company—you’re joining a movement that believes in the potential of people and their ability to make a difference. Experience a fulfilling career with us, where your aspirations meet opportunities.

You are a hospitality professional who understands what it takes to drive performance at the property level and is ready to apply that experience in a consultative, customer-facing role.

You may currently be a Front Desk Manager, Front Office Manager, Rooms Division Manager, Hotel Operations Manager, Assistant General Manager, or in a hospitality Customer Success or account management role. Regardless of your title, you understand hotel operations and the realities of running a property—from frontline execution and guest experience to team performance, revenue goals, and leadership accountability.

You understand how General Managers think, the competing priorities property leaders manage every day, and what it takes to engage a frontline team and turn leadership priorities into consistent execution.

You are also comfortable with data and business performance. You can look at results, identify what is working and what is not, and translate the numbers into a clear story and actionable recommendations. You don't simply report performance—you help leaders understand what it means, where the opportunities are, and what actions can improve results.

Most importantly, you are a strong relationship builder and communicator who can establish credibility at every level of a property, from frontline Program Champions to General Managers and senior hotel leaders. You have the confidence to influence and challenge leaders when needed while remaining collaborative, responsive, and focused on helping them succeed.

If you have built a strong foundation in hotel operations and are ready to use that experience to consult, influence, analyze performance, and help multiple properties achieve stronger business results, this could be a great next step in your hospitality career.

As a Customer Success Consultant, you will serve as the property-level performance expert for your assigned portfolio, helping hotel leaders understand, prioritize, and realize the value of IN-Gauge.

You will develop a deep understanding of each property's business, leadership, goals, performance drivers, challenges, opportunities, and level of adoption. Using that knowledge, you will analyze performance, identify opportunities, and provide hotel leadership with clear recommendations designed to improve adoption, frontline execution, incremental revenue, and overall business results.

You will build credibility as a performance and profit advisor, developing strong relationships with General Managers and senior property leaders who can make IN-Gauge a priority and reinforce accountability. At the same time, you will maintain strong relationships with Program Champions to ensure frontline teams remain engaged and consistently execute the program.

Ultimately, you will be responsible for helping your properties maximize the value of IN-Gauge by combining strong relationships, hospitality expertise, performance analysis, and proactive consultation to support customer health, adoption, retention, and…