Guest Service Agent - Conrad Orlando

** Job Identification:
** 220804

** Job Category:
** Guest Services, Operations, and Front Office

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* Job Schedule:

** Full time

** Salary**  $20/USD/Hourly

** Equal Opportunity Employer
** EOE, including disability/vets

** Property Name
** Conrad Orlando

_Conrad Orlando_  is where bespoke luxury meets sun-kissed adventures. Join us in creating a legacy as the  
** Guest Service Agent** !

Inspired by nature and fashioned for adventure, Conrad Orlando sits on the 1,100-acre Evermore Orlando Resort ( BwE)  bordering Walt Disney World with a 20-acre tropical beach and 8-acre lagoon setting the stage for luxury which is as harmonious as it is captivating.

The stunning resort features 433 rooms (including 51 impeccably designed suites and 10 spacious family suites), 65,000 square feet of meeting space (40,000 indoor and 25,000 outdoor), a tranquil spa, two 18-hole golf courses, and 6 food and beverage outlets. This includes 3 restaurants (rooftop, southern Italian, and poolside), a cocktail bar, marketplace and in-room dining.

** Why join the Conrad brand?*
* + The modern luxury concept empowers you to deliver:

+ Personalized service with authenticity and passion

+ Impactful experiences

+ Creativity in our products and services

** _Want to learn more?_
** Hotel Website ( =BING-AMER-CN-ORLCICI&y source=1 NDU5OTg0

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** Exceptional Hospitality Starts with You*
* Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a  
** Guest Service Agent** , you're not just ensuring a seamless check-in and check-out process - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

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** Deliver a warm welcome:
** Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance

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** Support efficient check-out:
** Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately

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** Provide hotel and local knowledge:
** Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries

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** Promote hotel services:
** Use up-selling techniques to recommend hotel amenities and maximize room and service revenue

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** Delight our guests:
** Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

** What It Takes to Make the Stay*
* At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team     member:

A passion for spreading the light and warmth of  
** Hospitality** . Acting with  
** Integrity
* * and always doing the     right thing.
Inspiring others through  
** Leadership** . A belief that  
** Teamwork
* * drives the best outcomes. A sense of      
** Ownership
* * and     accountability. And a focus on the  
** Now** , bringing urgency and discipline to every moment, knowing it can make     a lasting     impact.

** How We'll Help You Thrive*
* At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

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** Incredible travel perks**  - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program

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** Own a piece of Hilton**  - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future

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** Paid parental leave**  - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

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** Personalized caregiving support**  - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones

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*…