Guest Relations Assistant Manager

Guest Relations Assistant Manager - 6782

Operations Building | Guest Relations | Full Time

Posted 3 days ago | Apply before September 30, 2026

The Guest Relations Assistant Manager oversees the daily operations of the Guest Relations Department, ensuring quality service, operational consistency, and staff support. As second-in-command, this role assists with administrative duties while leading, training, coaching, and supervising team members, facilitating guest interactions, conducting pre-shift meetings, and supporting employee engagement initiatives.

• Lead and direct the Guest Relations Department, ensuring efficient and superior service to guests based on Company Standards
• Collaborate with the Resident Manager to manage third-party vendors on the property
• Direct and administer phone operations, ensuring seamless communication with guests
• Communicate guest issues to other departments, facilitating timely resolution and guest satisfaction
• Handle all employee relations, including hiring and disciplining associates, based on Company Standards
• Talk, hear, and sit for extended periods while managing PBX operations
• Uphold the company's drug-free, tobacco-free, and nicotine-free policies within the workplace.
• All other duties as assigned.

• Minimum 3 years of previous hospitality Guest Relations experience required.
• Minimum 2 years of previous leadership experience required.
• Ability to oversee phone operations and cross-departmental communication.
• Ability to lift- up to 25 lbs. consistently and 50 lbs. infrequently.
• Must be able to legally work in the USA.

• High school diploma or equivalent required.
• Associate's degree in Hospitality Management or related field preferred.

Your career is here in our diverse and friendly workplace, where your individuality and ideas are valued. Our company, with more than 3,000 associates, thrives on teamwork and ingenuity. It is this team that makes Rosen Hotels & Resorts in Orlando one of Florida’s most respected hospitality companies to work for.

• Affordable Health and Dental Insurance
• On-site Medical Center
• Competitive Compensation
• Holiday Pay
• Birthday Pay
• Paid Vacation and Personal Days
• Tuition Reimbursement and Higher Education Scholarships
• 401(k) Retirement Savings Plan
• Hospitality and Dining Discounts
• Access to our Family Outreach Center
• And much more

We are proud to be an equal-opportunity employer and a drug- and nicotine-free workforce.