House Person, Hospitality ​/ Hotel ​/ Catering

Houseperson

The Residence Inn near Universal is currently seeking a dynamic, experienced and motivated individual for the position of Houseperson at our Step Stone Hospitality managed hotel. This candidate should demonstrate excellent organizational & communication skills, a strong proficiency in multi-tasking. Previous hotel housekeeping experience is preferred but not required.

Main Responsibilities

• Collect soiled linens for laundering from housekeeper's carts and linen closets
• Vacuum floors, clean bathrooms and common areas.
• Run linen to housekeepers as needed.
• Deliver baby cribs, pillows, extra towels, and miscellaneous guest requests to guest rooms.
• Remove trash and debris from guest rooms and common areas where trash recepticles are located.
• Restock shelves with paper supplies and restock room cleaner caddies daily.
• Put away all incoming supplies and deliveries

Additional Support

• Must have knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to accurately report information.
• Ability to scrupulously follow all Step Stone and hotel policies and procedures.
• Attend required meetings.

Professionalism and Style Expectations

These are expected of every associate within Step Stone Hospitality, Inc.

Personal Effectiveness

• Projects and assignments are completed thoroughly, professionally, and with care.
• Adjusts to high-pressure conditions and is open to change.
• Assumes responsibility for personal growth and development.
• Conducts him/herself (acts and dresses) professionally at all times; sets standards for all associates.

Communication

• Understands and communicates the Step Stone Mission and Core values.
• Expresses ideas and conveys information clearly, effectively, and professionally.
• Actively listens to others.
• Conveys company information, decisions, or problems to appropriate parties on a timely basis.
• Works to resolve disagreements and is respectful of peers and co-workers.

Requirements

• Minimum lifting of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.
• Minimum pulling of 20 pounds.
• Other duties may be assigned.
• Must have knowledge of all hotel departments and functions.
• Must have good mathematical and computer skills.
• High school education preferred. Relevant training and experience required.
• Additional language ability preferred.

EOE/M/F/V/D