Banquet Manager

Description

About Evermore

Evermore Orlando Resort is an innovative 1,100-acre resort adjacent to Walt Disney World® featuring centrally owned upscale and upsized vacation rental homes, flats & villas, a luxury Conrad hotel, 36 holes of world-class Jack Nicklaus golf, anda massive 20-acre tropical beach complex around Evermore Bay, our 8-acre crystalline water amenity by Crystal Lagoons®. The surrounding beach areas feature zero-entry swim areas, bars, cabanas, private firepits,a lively food hall & gourmet market, a casual dining restaurant, and an event Boathouse that will provide a picture-perfect backdrop for weddings, banquets, and corporate meetings.

Evermore is building a team that will bring these experiences to life and is seeking individuals who want the challenge of building this exciting resort experience.

• Manage the daily operation of the Banquet Department.
• Create an elevated service culture with supporting SOP’s and standards to achieve this effort.
• Manage staff members that may include, but is not limited to:
  Assistant Banquet Manager, Banquet Bartenders, Banquet Captains, Banquet Chef, and Banquet Servers.
• Completion of weekly staff schedule based on business demands which ensures a consistent elevated level of service while balancing productivity standards.
• Conduct interviews, training, performance reviews, coaching and counseling of team members.
• Conduct interviews and hire for the opening Banquet Department.
• Create a thorough and detailed training program for banquet staff.
• Possess detailed knowledge of banquet menus, wedding menus, and all package pricing for all areas of Evermore Orlando Resort.
• Manage a preventive maintenance program for all banquet equipment.
• Manage labor and other departmental expenses.
• Assist in preparation of forecast and budget.
• Participate and provide input on food and beverage activities.
• Ensure that all accounting and payroll matters are handled efficiently and in a timely manner.
• Maintain completion of all necessary forms to include banquet bar requisitions to ensure seamless coordination with the Purchasing Department.
• Manage and anticipate guest needs, accommodate requests, and resolve any issues immediately.
• Develop and maintain collaborative relationships with all supporting departments to include Event Services, Food and Beverage, Culinary, Golf Course, Recreation, Sales, and Executive Offices.
• Inspect banquet rooms on a continuous basis to ensure a clean and well-maintained environment.
• Meet all Safety and Sanitation requirements and proper training with banquet staff, such as proper food handling and storage, and all other mandated training requirements.
• Attend all department meetings including required safety meetings when requested.
• Continue to learn and remain up to date with all new processes and technology in the Hotel Industry, as it relates to Banquet Operations.
• Work with minimal supervision and possess excellent customer service skills.
• Perform all other duties as assigned by the Manager.

• Minimum of three (3) years’ experience as a Banquet Manager or similar role, in a resort or hotel environment.
• High School Diploma, GED, or equivalent
• Good computer skills in POS Systems, Delphi/Amadeus, email, web browsing, and scheduling software
• Ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with clients, guests, and co-workers.
• Strong team player with results-driven attitude
• Knowledge of Banquet Operations and overall interdepartmental relationships to achieve business objectives, and to meet and exceed customer expectations.
• Able to handle guest requests in a professional and service focused manner.
• Adhere to property and company policies and procedures.
• Excellent communication and interpersonal skills; ability to interact with a wide range of people.
• Outstanding organizational, attention to detail, and problem-solving skills.
• Ability to multi-task in a fast-paced environment, an ever-changing environment and prioritize job duties.
• An active driver’s license is required. Alcohol Service Training, Food safety and applicable sanitation training &…