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Guest- Reservations Team Lead
Job in
Orlando, Orange County, Florida, 32885, USA
Listed on 2026-09-09
Listing for:
Rosen Hotels & Resorts
Full Time
position Listed on 2026-09-09
Job specializations:
-
Hospitality / Hotel / Catering
Customer Service Rep
Job Description & How to Apply Below
Rosen Hotels & Resorts in Orlando seeks a Reservations Call Center Supervisor to lead a team of up to 20 agents and ensure exceptional guest service before arrival. This role requires strong communication, multitasking and problem-solving in a fast-paced environment.
The supervisor will recruit, train, and coach staff, collaborate with multiple hotel departments, and ensure accuracy in reservation entries and reporting. A 1-year certificate and MS Office skills are essential.
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