Overnight Front Office Supervisor - Orlando Lake Buena Vista

Job Description

Hilton Orlando Lake Buena Vista
, is looking to welcome an Overnight Front Office Supervisor to join the team! Magical memories begin here, at Hilton Orlando Lake Buena Vista. As an Official Walt Disney World® Hotel, guests have access to exclusive Disney benefits including being directly connected to Disney Springs® via Pedestrian Skybridge. With 6 on-site dining options, 24-hour arcade and 2 heated pools, your next Orlando getaway is sure to be memorable!

Seeking a hospitality professional with 2+ years of front desk experience, ideally in a supervisory role. The ideal candidate demonstrates strong leadership, communication, and problem-solving skills, with proficiency in hotel management systems. They are customer-focused, detail-oriented, and adaptable in fast-paced environments, ensuring smooth front office operations and exceptional guest experiences. Flexible availability, professional demeanor, and a passion for hospitality are essential.

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As an Overnight Front Office Supervisor, you're not just supervising daily front office operations - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

• Supervise front office team:
  Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
• Lead day-to-day team operations:
  Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Lead guest issue resolution:
  Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues
• Manage lobby flow:
  Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency

At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay-we're a great place to work.

• Incredible travel perks
  - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton
  - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave
  - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support
  - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge
  - In times of loss, our Crisis Concierge…