Food & Beverage Supervisor, Aquatica

Ready to dive into an exciting, one-of-a-kind opportunity? When it comes to your work, do you want to do more than just get your feet wet? At our water park, you'll play a key role in helping us deliver a memorable and positive experience for our guests. If you're passionate, positive and hard-working, wed love to have you join our team!
** What you get to do:
** You’ll help lead and inspire a team to deliver great guest experiences from the get-go. You’ll model and perform the highest standards of service as you foster a positive atmosphere for everyone you come into contact with. You will:
* Create ambassador schedules and maintains Kronos reports
* Prepare and track daily, weekly, and monthly reports
* Address complaints and resolve problems
* Supervise and train ambassadors
* Plan, assign and direct work
* Order and maintain products and supplies
* Ensure food quality, guest service, profit enhancement, ambassador satisfaction and facility sanitation commitments are maintained to standards
* Enter notifications for any needed repairs to keep facility maintained to standards
* Record the day’s events in communication log
* Contact maintenance as necessary to maintain proper operation of all equipment and facility
* Maintain repair log and control labor cost
* Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws including interviewing, hiring, and training ambassadors; planning, assigning and directing work; appraising performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems
* Ensure excellent guest service by responding to guest requirements, expectations and needs
* Other duties assigned
* Occasionally assist other location and areas throughout the park as needed
** What it takes to succeed:
*** Have an Associate’s degree (A.A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience
* Have strong written and verbal communication skills
* Have strong basic math skills using whole numbers, common fractions and decimals
* Ability to compute rate, ratio, percent, and be able to create and interpret graphs
* Have working knowledge of the Microsoft Office Suite
* Able to obtain Serv Safe Manager Certification upon selection
* Able to pass Alcohol training test upon selection
* Able to pass Food Handlers test and maintain valid Food Handlers card
* Able to lift 55 pounds with or without accommodations and stand for prolonged periods of time
* Able to regularly use hands and fingers, reach with hands and arms, handle, feel, stoop, crawl or kneel
* Able to handle multiple tasks and work in a fast paced environment
* Able to work indoors and in outside weather conditions (i.e., sunny, wet and/or humid conditions)
* Able to positively interact with park guests and coworkers of all ages, different ethnic/cultural backgrounds and/or language, and individuals with special needs

The perks of the position:
* Paid Time Off
* Complimentary Park Tickets and Passes
* Park Discounts on Food and Merchandise
* Medical, Dental, and Vision Insurance
* 401K Retirement plan
* Voluntary Insurance
* Life Insurance
* Disability Benefits
* Tuition Reimbursement
* Dependent and Health Care Flexible Spending Accounts
* Employee Assistance Program
* Legal Assistance Plan