Front Desk Guest Svc Agent

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Part Time Holiday Inn Exp - Orlando, Orlando, FL, US

3 days ago Requisition

Please come join us as a front desk agent at our award-winning

Holiday Inn Express, Orlando East!

Please come join us as a front desk agent at our award-winning

Holiday Inn Express, Orlando East!

To attain the highest level of service to all hotel guests.

Directly responsible for efficient check-in and check-out procedures as well as providing the highest level of professional and courteous service to guests. Must be knowledgeable in all hotel services and policies.

• 1. Sell rooms so as to maximize the average daily rate and occupancy.
• 2. Check in and out guests in an efficient and friendly manner.
• 3. Maintain cash bank in order to receive payment and make change.
• 4. Answer phones within 3 rings.
• 5. Assist with reservations during each shift as needed.
• 6. Know all Front Desk policies and procedures, including 100% guest satisfaction.
• 7. Be knowledgeable of all hotel outlets and hours of operation.
• 8. Post on a timely basis all laundry, restaurant, and long distance, and other charges as needed.
• 9. Record and process all wake-up calls, and follow up with supervisor for any opportunities.
• 10. Ensure all messages and mail is received by the guests.
• 11. Perform bucket check daily.
• 12. Maintain a current cash list.
• 13. Monitor credit card high balances and obtain authorization for high balances.
• 14. Monitor cash paying guests and maintain credit balances.
• 15. Honor special room requests requiring pre-blocking.
• 16. Know Inn Time (computer program for front desk) procedures.
• 17. Be polite courteous, and helpful to all guests.
• 18. Use response log to ensure all requests are being met.
• 19. Maintain all reports needed in event of the computer going down.
• 20. Know room status at all times.