Employee Relations Specialist

Summary

The Employee Relations Specialist is responsible for engaging with employees and leaders at critical moments in the employee life cycle to ensure an equitable, inclusive, and respectful experience for all employees consistent with LSGS's policies, values, and culture. Leading workplace investigations, policy creation and interpretation, performance management, medical accommodations, workplace training, organizational change assessment, crisis response, case data analytics, and other workplace projects impacting the employee experience.

Handling a wide range of complex and highly sensitive employment situations and demonstrate strong emotional intelligence to skillfully interact with employees at all levels of the organization who have a wide range of experiences and backgrounds.

Summary

The Employee Relations Specialist is responsible for engaging with employees and leaders at critical moments in the employee life cycle to ensure an equitable, inclusive, and respectful experience for all employees consistent with LSGS's policies, values, and culture. Leading workplace investigations, policy creation and interpretation, performance management, medical accommodations, workplace training, organizational change assessment, crisis response, case data analytics, and other workplace projects impacting the employee experience.

Handling a wide range of complex and highly sensitive employment situations and demonstrate strong emotional intelligence to skillfully interact with employees at all levels of the organization who have a wide range of experiences and backgrounds.

Starting Pay: 70,000

Duties and Functions

• Efficiently enters and maintains employee data into Human Resources Information System (HRIS); with a high degree of accuracy while meeting all deadlines.
• Managing employee relations workflow including, but not limited to: investigations, documentation, communication with candidates as well as management team, documentation and follow up.
• Responsible for engaging with employees and leaders at critical moments in the employee life cycle to ensure an equitable, inclusive, and respectful experience for all employees consistent with LSGS's policies, values, and culture.
• Serves as the HR Business Partner for employees and managers to resolve employee relations issues, identify training needs, and support development planning.
• Leading workplace investigations, policy creation and interpretation, performance management, medical accommodations, workplace training, organizational change assessment, case data analytics, and other workplace projects impacting the employee experience.
• Handle a wide range of complex and highly sensitive employment situations and demonstrate strong emotional intelligence to skillfully interact with employees at all levels of the organization who have a wide range of experiences and backgrounds.
• Conduct complex and sensitive workplace investigations with little supervision, including determining appropriate investigation strategies, leading witness interviews and document review, and determining findings and recommendations for appropriate resolution. Investigation topics include, for example, discrimination, harassment, retaliation, theft, conflicts of interest, and other policy violations.
• Ensures compliance with all company policies and procedures and Federal, State and Local laws and regulations which pertain to Human Resources.
• Ensure customer satisfaction by responding to phone calls and emails regarding employee data and general human resources inquiries.
• Collect, maintain and update Employee records including update work locations, pay rates, PTO, status changes, password resets as needed.
• Assists with inquires and issues related to benefits and other administrative HR processes, Triage employee inquiries and connect them to the right subject matter expert when necessary.
• Identify opportunities to improve HR programs and propose solutions to increase efficiencies across the team.
• Partners with other department Managers to assess, respond and escalate employee issues as needed to ensure appropriate resolution.
• Manages monthly projects and reports.
• Handle confidential information and matters of discretion in a professional manner.
• Knowledge of workers compensation processes, ADA accommodations, FMLA and other LOA.
• Escalate issues as necessary to HR Leadership.
• Other duties as assigned by manager.