Human Resources Manager

Human Resources Manager will lead day-to-day HR operations and support strategic people priorities for Boys & Girls Clubs of Central Florida.

• Partner with the CHRO to translate organizational goals into actionable HR priorities supporting staff and member outcomes.
• Provide day-to-day management, coaching, and direction to HR Generalists and HR Interns, setting service standards and supporting a responsive, solutions-focused HR function.
• Serve as a trusted advisor to supervisors on workforce planning, organizational policy, and change management across multiple club sites.
• Manage full-cycle recruitment and onboarding
  , including job description development, postings, sourcing, screening, interviewing, references, offers, and background checks.
• Partner with hiring managers to clarify requirements, build structured interview tools and hiring rubrics
  , and define selection criteria for timely, high-quality, equitable hiring.
• Oversee pre-employment and onboarding steps, including I-9/E-Verify completion and DCF youth-serving level two checks
  , plus new-hire documentation.
• Coordinate with IT and Operations to ensure onboarding supports timely system access set-up and compliant orientations.
• Ensure consistent onboarding and orientation for new hires, interns, and applicable volunteers, reinforcing culture, policies, and expectations.
• Manage offboarding (separation documentation, system access changes, final communications, and exit interviews); analyze exit data and recommend retention and engagement strategies.
• Maintain confidential, accurate personnel records and ensure HRIS data integrity through standardized entry practices and regular file/system audits.
• Stay current on federal, state, and local employment regulations and nonprofit youth-serving requirements; recommend policy, procedure, and practice updates to maintain compliance and reduce risk.
• Lead HR systems implementation and optimization in collaboration with the CHRO, Finance, and vendors, including documentation of workflows, procedures, and user guidance.
• Develop and maintain HR reports and dashboards (turnover, vacancies, recruiting status, compliance, headcount, and safety) to support data-driven decisions.
• Support benefits and leave administration by advising employees and managers on eligibility, enrollment, qualifying life events, and coverage changes; respond to escalated questions with vendors/brokers as needed.
• Coordinate day-to-day benefits administration with brokers/carriers/vendors to ensure accurate, timely enrollments, changes, terminations, and HRIS benefit data and file feeds.
• Support annual Open Enrollment
  , including system setup/testing, data audits, coordination on plan/rate changes, employee communications, and an up-to-date Employee Benefit Enrollment Guide
  .
• Reconcile monthly benefit enrollments and carrier invoices; run benefits audits and manage the ACA dashboard
  ; provide documentation to Finance for invoice approvals, payroll deductions, and compliance reporting.
• Administer leave programs including FMLA, ADA accommodations, workers’ compensation
  , and personal leaves, coordinating tracking, documentation, and timely alignment with Payroll.
• Lead and monitor new hire and annual performance review processes; implement systems to keep reviews running smoothly.
• Address employee relations concerns in partnership with the CHRO, coaching managers on performance management, corrective action, investigations, and documentation.
• Conduct or support fact-finding for workplace concerns to support fair, timely, well-documented outcomes aligned with policy and organizational values.
• Provide day-to-day performance management support, including coaching, counseling, and support for performance improvement plans.
• Design and deliver development sessions for club and regional leaders to strengthen performance management, coaching, and compliance acumen.
• Partner on engagement, recognition, and culture-building initiatives to support retention, inclusion, and mission alignment.
• Coordinate HR-related reporting and audits (e.g.,
  EEO
  , OSHA logs
  , workers’ compensation,
  DCF audits
  , and benefits/retirement filings); review and recommend updates to the Employee Handbook, HR policies, SOPs, and HR procedures.
• Maintain up-to-date HR policies and the Employee Handbook with CHRO partnership, recommending revisions based on legal developments, best practices, and organizational changes.
• Ensure HR practices comply with employment laws and regulations, including recordkeeping and…