Field Service Dispatch Technician - Orlando ( MCO

Field Service Dispatch Technician - Orlando ( MCO )

As the Field Services Dispatcher Technician (Part‑Time 0‑20 hours) you will be responsible to provide and maintain continuity of service for all components of the Airport passenger processing system and resolve any technical issues, including more complex issues requiring specialist knowledge.

• Carry out regular routine and preventative maintenance on the range of passenger processing equipment within the airport.
• Respond to all customer incidents and service requests passed across by the Global Service Desk and resolve any user faults within agreed SLAs.
• Troubleshoot and resolve all airline host and connectivity issues.
• Maintain a high level of communication at all times with both colleagues and senior members of staff and provide timely updates to the Global Service Desk so that progress against each individual incident can be updated as required.
• Offer support and on‑site training and coaching to the Airport Technicians to increase their understanding and skill in resolving incidents.
• Identify any spares required and advise the Global Service Desk accordingly to ensure that the customer incident can be updated accordingly.
• Carry out regular "floor‑walking" and pro‑active line of sight checks to identify and resolve any issues before they are raised as incidents through the Global Service Desk.

• 1‑2 years of experience supporting onsite/remotely Microsoft Desktop software.
• 1‑2 years of experience using a ticketing system.
• 1‑2 years of experience with network protocols, server hardware and configurations.
• Previous airport technical support preferred.
• Good verbal and written communication skills.

• Able to lift or push 20‑50 pounds of equipment if needed.
• Able to stand or kneel for extended periods of time.
• Able to use mechanical tools.

Motivated to develop your career in IT Airport group, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end‑user environments we should connect and explore.

Personal & Professional Development – Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and complement with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division.

• Parking at location.
• Tools.

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.

ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day‑to‑day support via teams of on‑site engineers or responsive visiting engineers, and multi‑lingual service desk coordination that manages over 1,000 tickets a day for more than 200 customers. Our ability to deliver customer‑centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast‑paced and evolving aviation industry.

We developed technology‑based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls. Supporting equipment for airports and airlines in many locations worldwide, has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. Plus, our spares, repairs, and logistics service enables us to deliver intelligent end‑to‑end IT hardware lifecycle management anywhere in the world.

We are a global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL‑aligned and ISO‑accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems.

ESP Global Services is an Equal Opportunity / Aff… affirmative action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or

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IT Services and IT Consulting