Web Support Specialist

Who We Are

Thumbprint is a branded merchandise and technology company on a mission to revolutionize the way people interact with branded merchandise. We partner with some of the world’s most recognized brands—blending strategy, creativity, and cutting-edge tech to create experiences that go far beyond “just swag.” We’re not your average promo company. We're a bold, fast-growing team of thinkers, doers, creators, and connectors who want to make branded merch smarter, smoother, and more meaningful.

As a Web Support Specialist at Thumbprint, you’ll be a key player in keeping our eCommerce platforms running smoothly and efficiently. You’ll manage platform settings, create and set up products, prepare and help manage discount codes and credits, test site functionality, and maintain user lists and permissions. This role is perfect for someone who is detail-oriented, proactive, and passionate about making digital experiences seamless and easy to use.

You will be part of a team that thrives in a fast-paced, tech-forward environment and values precision, collaboration, and creativity.

• Manage platform settings and backend configurations across eCommerce sites.
• Create and set up new products, collections, and categories.
• Conduct thorough site testing and quality assurance to ensure a flawless user experience.
• Prepare and help manage discount codes, credits, and promotional setups.
• Maintain and update site user lists and permission levels.
• Support basic reporting needs and assist with pulling data as directed.

Performance Goals
In your first 90 days, you’ll onboard with our key platforms, complete site set-ups for new product launches, and support successful execution of at least two promotional campaigns with discount codes and user updates.

• Bachelor’s degree in Web Development, IT, or a related field, or relevant professional experience preferred.
• 2-4 years of experience in Web Development required
• Experience managing eCommerce platforms such as Shopify.
• Strong knowledge of website testing tools and quality assurance practices.
• Proficiency with data visualization tools is a plus.
• Familiarity with web technologies like HTML, CSS, and JavaScript is advantageous.
• Exceptional organizational and communication skills, with the ability to manage multiple priorities effectively.

Culture Fit
We hustle hard, move fast, and stay humble. We don’t have time for drama or politics. We want people who take initiative, love learning, share the glory, enjoy doing things for others, and—bottom line—are just good humans. Our team is collaborative, generous with ideas, and always ready to build something better than what came before.

Why Join Thumbprint?Work with national brands and fast-growth companies on creative, high-impact campaigns. Be part of a culture that values action, innovation, and people-first leadership. Enjoy competitive pay, real benefits, and room to grow. Join a company that’s using technology and strategy to change the game in branded merchandise.

Salary Range: $45k- $60k, based on experience.

*We’re currently looking for candidates based in one of the following locations*

• Noblesville, IN
• Orlando, FL

Benefits:

• Competitive Paid Time Off
• Medical Insurance: Optional enrollment available after 30 days of employment
• 401(k) Retirement Plan: Optional enrollment after 90 days, with company contribution
• Wellness Reimbursement: Wellness credit available immediately upon hire
• Recognition & Anniversary Programs: Participate in the Merch Maker Assembly Program and Anniversary Milestone Program
• Summer Fridays: Enjoy half-day Fridays from Memorial Day through Labor Day
• Flexible Work Options: Remote or hybrid flexibility based on role and team needs
• Be the Customer Program: Eligibility to participate after 90 days of employment