DAP​/WalkMe Builder, Senior

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* Description:

** The Digital Adoption Engineer is a technically‑savvy, low‑code specialist who designs, builds, tests, and releases high‑impact Walk Me solutions that guide end‑users through core business processes  Working inside the newly‑established Center of Excellence  COE , you will:

Translate functional requirements into reusable Walk Me flows, Smart Tips, Checklists, and other DAP components

Apply UI/UX, accessibility, and data‑driven best practices to ensure intuitive, inclusive experiences

Own the end‑to‑end lifecycle-from design through release, monitoring, and continuous improvement-while collaborating with product owners, UX designers, change‑management leads, and IT partners

The role blends software‑engineering discipline  API usage, custom widgets, version control  with digital‑adoption expertise to accelerate user productivity and measurable business outcomes

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* Basic Qualifications:

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* - Build Walk Me flows, Smart Tips, Launchers, and interactive checklists that align with business

- Leverage variables, triggers, and Walk Me APIs for dynamic, context‑aware guidance

- Create reusable pattern libraries and component standards

- Write and execute unit‑test scripts; coordinate UAT with business stakeholders

- Document test cases and results in JIRA; maintain a knowledge base in Confluence

- Package and version releases according to COE governance  CAB  procedures

- Schedule pilot rollouts, coordinate with IT for SSO/credential provisioning, and monitor go‑live health

- Monitor production flows via Walk Me Insights  error‑rate, abandonment, completion time  

- Triage and resolve support tickets within SLA; log corrective actions in JIRA

- Conduct periodic optimization sprints based on analytics and user feedback

- Contribute to the COE "Build Library" - document patterns, best‑practice guides, and reusable assets

- Participate in COE governance meetings, quarterly metrics reviews, and change‑advisory board sessions

- Partner with product owners, business analysts, UX designers, and change‑management leads throughout the delivery lifecycle

- Provide informal walkthroughs and coaching to other builders or business users on Walk Me

- Stay current on Walk Me product releases, emerging DAP capabilities, and industry trends

- Pilot advanced features  AI‑driven suggestions, multi‑step smart tips  and recommend adoption where value‑adding

- Develop custom widgets using HTML/CSS/JavaScript when native Walk Me features are insufficient

- Integrate Walk Me with third‑party systems via REST APIs or webhooks

Required Skills

- Web Development/Software Engineering experience

- Strong understanding of SaaS integrations  REST, SSO, URL parameters  

- Familiarity with JIRA & Confluence for issue tracking and documentation

- Basic HTML/CSS/JavaScript for optional custom widgets  preferred  

- Ability to interpret adoption metrics  completion rates, error rates, time‑to‑task  and translate them into actionable improvement tickets

- Excellent written and verbal communication - can explain technical concepts to non‑technical stakeholders

- Detail‑oriented with a bias for delivering quality on schedule

- Collaborative mindset; comfortable working in cross‑functional, fast‑changing environments

Preferred

Skills:

- Experience with any type of DAP  i e  Walk Me, Apty, Userpilot, What Fix, etc

- Participation in Scrum ceremonies  stand‑ups, sprint planning, retrospectives  

- Ability to create dashboards in Power BI, Tableau, or Looker using Walk Me data sources

- Walk Me Certified Digital Adoption Specialist  Level 1 or higher  or comparable DAP certification

** Clearance Level:
** None

** Other Important Information You Should Know*
* ** Expression of Interest:
** By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match   Should this match be identified you may be contacted for this and future openings

** Ability to Work Remotely:
** Full time Remote Telework:
The employee selected for this position will work remotely full time at a location other than a Lockheed Martin designated…