Tessitura Manager

Dr. Phillips Center, 155 E ANDERSON ST, Orlando, Florida, United States of America

Posted Tuesday, January 20, 2026 at 5:00 AM

POSITION SUMMARY

The Tessitura Manager serves as the primary strategic and operational leader for the Dr. Phillips Center’s Tessitura CRM and ticketing ecosystem. This role oversees day-to-day database administration, reporting, integrations, training, and data integrity while also leading the governance, expansion, and support of the Dr. Phillips Center Tessitura consortium.

As the key stakeholder, the Tessitura Manager balances hands‑on system expertise with cross‑organizational leadership, ensuring Tessitura supports institutional goals, consortium partners, and best‑in‑class patron experiences.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES

• Lead the establishment, development, and ongoing governance of the Dr. Phillips Center Tessitura Consortium.
• Serve as the primary liaison between Dr. Phillips Center, consortium partners, and Tessitura Network representatives.
• Manage all components of consortium Tessitura agreements, including sublicensing, documentation, onboarding, and support structures.
• Organize and facilitate consortium meetings, working groups, and collaborative planning sessions.
• Prepare design proposals, solicit feedback, and guide adoption of best practices across consortium organizations.

Database Management & System Administration

• Oversee all Tessitura products and modules in use, including ticketing, fundraising, campaigns, memberships, analytics, and web integrations/upgrades.
• Provide day‑to‑day database administration, maintenance, troubleshooting, and user support for Dr. Phillips Center and consortium partners.
• Manage and support third‑party system integrations in collaboration with internal departments and IT, including payment processors, email marketing tools, web platforms, and analytics tools.
• Assist in the development and maintenance of Tessitura database infrastructure to translate business requirements into effective system functionality.
• Regularly audit system configurations, data structures, and workflows to identify opportunities for improvement and optimization including customer experience.

Data Integrity, Reporting & Analytics

• Ensure high standards of data accuracy, integrity, and consistency across all Tessitura applications.
• Build, automate, maintain and support reporting and distribution, dashboards, and data extracts to meet organizational and consortium reporting needs.
• Support advanced data analysis for ticket sales, fundraising campaigns, patron engagement, and operational planning.
• Provide data and reporting support for financial reconciliations, audits, and month‑and‑year‑end close processes.
• Collaborate closely with finance, marketing, development, IT, sales/sponsorship, guest services and box office teams to ensure reliable and actionable reporting outputs.

Training, Documentation & User Support

• Develop, document, and maintain standard operating procedures (SOPs), workflows, and training materials for Tessitura users.
• Prepare and deliver in‑house and consortium‑wide Tessitura training for new and existing users.
• Onboard and train staff and consortium partners on system features, best practices, and updates.
• Serve as the primary contact for Tessitura‑related troubleshooting and support ticket submission.
• Communicate system updates, enhancements, and process changes clearly to all stakeholders.
• Act as a key stakeholder in all Tessitura‑related software integration and system implementation projects.
• Collaborate cross‑departmentally to support initiatives such as season setup, event launches, campaigns, appeals, memberships, and patron communications.
• Recommend and implement improvements to workflows, data structures, and integrations to increase efficiency and accuracy.
• Develop and manage timelines for Tessitura‑related projects, ensuring milestones and deliverables are met.
• Maintain strong working relationships with internal teams, consortium partners, and external vendors.

Compliance, Security & Customer Service

• Ensure and support high standards of PCI compliance and protection of personally identifiable information (PII) within the…