Network Engineer IV

Overview

UCF IT: UCF IT is an impressive multi-departmental organization that is committed to achieving the highest standards of the UCF Creed - Integrity, Scholarship, Community, Creativity, and Excellence. Being one of the largest university divisions (that includes multiple area campuses), UCF IT prides itself on being able to adapt and conform to the growing changes at one of the nation's largest metropolitan universities.

At the University of Central Florida, we challenge each other and ourselves to do extraordinary things. As a model for higher education in the 21st century, we create a large-scale positive effect on our students, our region, and our world. For UCF faculty and staff, that means greater challenges to tackle, more meaningful opportunities to grow and rewarding experiences.

We're seeking qualified individuals with the passion and talent to help UCF fulfill its mission of being an academic, partnership and research leader. Ready to join our team?

UCF IT Telecommunications seeks candidates for a Network Engineer IV. The Network Engineer IV role is an integral part of the Network Services team within the Telecommunication Network Service division. This position centers on the implementation and management of network design. Its key objective is to support the varied needs of both internal and external customers while ensuring the ongoing operation of the network environment.

Close collaboration is essential, and the Network Engineer IV will work closely with the Infrastructure team, architects, and a dedicated team of network engineers. Together, they maintain a robust and secure network infrastructure that serves the needs of UCF's campus community.

• Evaluate and implement network hardware and software solutions to enhance performance and reliability. Optimize the network for fast, reliable data access and transfers.
• Responsible for implementation and optimization of Network LAN, WAN, and Data Center designs. Reviews architectural plans and designs along with configuration and integration support. Also provides operational support for complex network deployments and assists the technical operational team throughout all disciplines of Network Services.
• Assist in creating knowledge base articles to document solutions, processes and procedures.
• Provide client education on how to use equipment, software, and university systems.
• Work with vendor escalation services, process vendor support tickets for UCF IT and communicate effectively with UCF IT Infrastructure management and clients.
• Meet assigned Objectives & Key Results (OKR) and service level target metrics on an annual basis to ensure high level of service delivery.
• Follow Standard Operating Procedures within UCF IT and the Infrastructure department to perform:
  Change Management, Request Management, Incident Management, and Problem Management functions within Service Now.

Bachelor's degree and 5 years of relevant experience; or High School Diploma (or equivalent) and 8 years of relevant work experience in lieu of degree. Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

• Experience implementing general network designs and best practices in both Cisco and/or Extreme Networks environments.
• Excellent understanding of the network topology and troubleshooting of network and hardware related problems.
• Demonstrated hands-on product and technology skills in at least two of the following areas:
  Network Monitoring / Switches / Routers / Network Design / Secure Access / Software Defined Networking / Identity Services Engine / Wireless / Local Area Networking / Wide Area Networking / Cloud / Analytics / Telemetry / Routing Protocols / Operating Systems & Database Security.
• Software knowledge: IPAM, Service Now, Secure CRT, Teams, (Visio) Lucid Charts, Reporting and Syslog.
• Certifications:
  
  CCNA, CCNP, ENA, Network+ / Security +.

• Position requires a valid driver's license. The position may involve driving to various locations on and off campus to conduct University business.
• This role supports work…