VP, Rental Commerce & Operations – Global Rental Operations

Overview

We Put the World on Vacation Travel Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The Vice President, Commercial Operations & Commerce is a senior leader responsible for driving profitable growth across direct digital channels (web, app, CRM) and third-party marketplaces (e.g., Airbnb, Booking Holdings, Expedia Group/Vrbo), while building operational excellence across pricing, merchandising, inventory, payments, and partner commerce. This role owns commercial strategy and execution end-to-end—from demand generation and conversion to reservation quality and collections—aligning cross functional teams to deliver revenue, margin, and customer experience targets.

• 10–15 years in commercial leadership (Revenue Management, eCommerce, Channel Distribution, or Marketplace Ops), ideally in hospitality, travel, or rentals.
• Proven P&L ownership with demonstrated revenue/margin impact across direct and third-party channels.
• Deep expertise in pricing science, merchandising, OTA/marketplace dynamics, and payments/collections.
• Fluency in analytics and testing (forecasting, elasticity, experimentation).
• Comfortable with governance (PCI/privacy), contract negotiation, and partner SLAs.
• Executive communication; builds alignment across Legal, Finance, Operations, IT/Product, and Marketing.

• Commercial Strategy & P&L Leadership — Own the commercial plan (revenue, margin, bookings) across direct and partner channels; set OKRs and quarterly targets.
• Translate enterprise goals into channel specific pricing, promotions, bundling, and inventory allocation strategies.
• Lead monthly/quarterly business reviews; course correct with test‑ and‑learn sprints.

• Digital Commerce (Owned Channels) — Partner with Product/UX to improve findability, PDP quality, checkout, and payment success; drive conversion rate, AOV, and cart recovery.
• Own merchandising, offers, and onsite search/ranking; operationalize promo governance and QA.
• Align CRM/lifecycle (email, push, loyalty/membership) to boost engagement, repeat, and LTV.

• Marketplace & Partner Distribution — Manage relationships with OTAs/marketplaces; negotiate terms, fees, SLAs, and data sharing.
• Optimize content health (rates, imagery, amenities, descriptions, reviews) and ranking algorithms.
• Ensure parity discipline and protect contribution margin via mix management and bid/boost tactics where applicable.

• Payments, Collections & Commercial Operations — Govern payment policies, tokenization, balance due collection, chargeback defense, and exceptions‑handling.
• Standardize SOPs for reservation quality, modifications, cancellations, and refund logic; implement QA audits.
• Drive automation across manual processes; establish control frameworks to reduce leakage and bad debt.

• Data, Analytics & Decision Velocity — Stand up dashboards for Revenue, Margin, Conversion, Payment Success, Bad Debt, and Channel Mix.
• Institutionalized experimentation: rapid A/B tests on price fences, promos, PDP elements, and marketplace levers.
• Use predictive models for demand forecasting, price elasticity, and inventory prioritization.

• Compliance, Risk & Governance — Partner with Security/Compliance on PCI, privacy, and marketplace policy adherence; implement recurring controls.
• Establish promo and rate governance, disclaimer standards, and parity rules to limit regulatory/commercial risk.

• Cross Functional Leadership — Align with Operations, Finance, Legal, IT/Product, and Brand to deliver end-to-end outcomes.
• Coach high performing leaders; build succession plans and talent pipelines.

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your…