Associate Product Manager

• Certified Scrum Product Owner (CSPO) certification (preferred).
• Outstanding verbal and written communication.

Join us as an Associate Product Manager and help shape exceptional digital experiences for our customers. You'll support the development, maintenance, and enhancement of our mobile apps and websites, translating strategic goals into actionable requirements. Using agile methods and AI tools, you'll collaborate across teams to deliver innovative solutions that prioritize customer satisfaction. If you're passionate about digital products and thrive in a fast-paced environment, this is your opportunity to make a meaningful impact.

• Champion the digital customer experience, advocating on the customer's behalf, and working diligently to build an outstanding experience.
• Support with delivery and ongoing maintenance, which may include product build, content updates, and on-call collaboration to ensure successful uptime of the digital experience as needed.
• Support with maintaining the feature development and backlog, attending daily scrums to help drive priority decisions, and removing roadblocks.
• Contributes to developing the go-to-market strategy for the digital customer experience.
• Assists with translating the digital strategy into clearly prioritized user stories, business requirements, and other product documentation, including acceptance criteria and test cases.
• Ensures appropriate delivery of product requirements across the development lifecycle, including partnering with design and technology teams to ensure the visual design, content strategy, copywriting, and development align with the strategic vision.
• Assists with developing presentations to share and build advocacy for the digital strategy with leadership audiences and partners across the organization.
• Supports the ongoing customer experience by monitoring product performance, supporting A/B tests, and recommending opportunities to enhance the company's experiences and products on digital platforms, including mobile apps and websites.
• Leverages AI to drive efficiencies.

• Experienced in MyJira application, incl. ticket writing, tracking & reporting.
• Experienced in Agile processes, incl. scrum ceremonies (participating & leading).
• Certified Scrum Product Owner (CSPO) certification (preferred).
• Adept in collaborating on & driving digital product solutions with partners, from ideation through requirements & delivery.
• Experienced in writing detailed, logical & digestible digital product requirements and acceptance criteria.
• Strong CMS experience (GoPub & AEM preferred), from simple content updates (copy/imagery) to advanced website page implementations.
• Demonstrated ability to quickly build trust & meaningful relationships, incl. internally (core team) and externally (business partners/customers) close attention to detail & passion for excellence in work product delivery.
• Self-starter with proactive drive and a natural sense of urgency.
• Evidences genuine empathy toward the consumer and a commitment to thoroughly explore opportunities and drive solutions.
• Fastidious in having a “raise the bar” mentality to constructively challenge both internal team & partner thinking/requests.
• Strong communication skills with a demonstrated ability to engage and lead in-person & virtual meetings.

• Minimum 2 years of professional experience working in the online industry.
• Experience working with content management systems (CMS) and building complex websites, including daily updating of copy and images for sites, feature listings, faceted listings, feeds from other systems, building out new pages, and troubleshooting.
• Ability to take personal initiative, follow instructions, and collaborate with others.
• Experience resolving technical, user, and business issues in a fast-paced online organization.
• Experience managing requests that include integration with multiple back-end systems.
• Ability to work within a diverse team of resources from strategy, creative, business, and technical disciplines.
• Demonstrable ability to collaborate with and achieve results through others, plus the ability to build strong, balanced…