Support Specialist, Partner Care; GolfNow Business Support

Company Description

VERSANT is a leading force in news, sports and entertainment – home to iconic and trusted brands that inspire, inform, and delight audiences. Our unique combination of content, technology and services enriches the cultural fabric, igniting passions, sparking conversations, and connecting people to what they love most. As an independent, publicly traded company, VERSANT brings together powerhouse cable networks – including USA Network, CNBC, MSNBC (formerly MS NOW), Oxygen, E!,

SYFY, and Golf Channel – with dynamic digital and direct‑to‑consumer brands such as Fandango, Rotten Tomatoes, Golf Now, Golf Pass, and Sports Engine. Together, these businesses reflect our commitment to delivering exceptional experiences across every screen and service. VERSANT is an industry‑changing media company fueled by innovation and an entrepreneurial spirit. With a strong foundation and a forward‑looking vision, VERSANT empowers creativity, embraces change, and drives connection in an ever‑evolving world.

We are looking to fill a Support Specialist position on our Partner Care Support team. Our team is responsible for consulting on all matters regarding our technology solutions which Partner Golf Courses use to successfully run their businesses. This role performs a large variety of tasks, acting as both an industry and technology consultant in providing elite service rarely found in the golfing industry.

If you have a passion for solving problems and helping people improve their businesses, this is a great job for you.

• Be a resource for our customers by offering solutions to their technical challenges.
• Offering exceptional customer service by speaking directly to golf course operators that use our proprietary software.
• Remote connect to customer PCs to provide training sessions, installation of software, adjust configuration settings, and/or identify and troubleshoot issues.
• Solve technical issues that may include tablet configurations, Windows printing, receipt printing, Bluetooth painting, port forwarding, resolving IP conflicts, and running basic SQL queries.
• Consulting clients on how to best utilize our software to maximize revenue and improve business efficiency.
• Serving our valued partners by establishing and maintaining relationships with clients.
• Escalate issues to Golf Business Support Manager, assisting and assuring solutions are implemented.
• Document pertinent information and investigation details in Salesforce cases.
• Show initiative by making product suggestions or noting improvements in internal processes.

• Tech‑savvy with a working knowledge of MS Windows & Office, and an introductory or above understanding of networking, TCP/IP and LAN functionalities.
• Ability to rapidly learn our software and demonstrate competence with new technologies and software applications.
• High energy and engaging personality with patience for all levels of technology users required.
• Experience may include any of the following:
  • Technical background in a help desk environment that required customer service skills.
  • Education or degree in any of the following areas:
    Information Technology (IT), Computer Science, Networking, Database Management, System Administration, Web Design/Development, Cyber Security, Software Development, or other relevant technical areas.
  • Technical Certifications – CompTIA, A+, Network+, Google IT Support Professional, etc.

• Bachelor’s degree in Computer Science, IT, or related field preferred.
• Owner of one or more of the following IT certifications: A+, Network+, MTA or higher.
• Prior experience with NBC Sports Next, Golf Now, or EZLinks software.
• Administration, management, or support of point‑of‑sale software in a retail or F&B environment, and/or online reservation systems.
• Familiarity with  desired.
• Knowledge of golf preferred, with previous experience in golf and technology products strongly desired.
• Advanced problem solving and analytical skills a plus.

• Hybrid:
  This position has been designated as hybrid, generally contributing from the Orlando, FL office a minimum of three days per week.
• Willingness to…