System Analyst

Job Summary

Innova Care Management Services Company, LLC The IT Systems Analyst will help solve complex problems relating to computer hardware and software, utilize enterprise systems tools to administer services, as well as provide support for biomedical system integrations, troubleshooting, and workflows.

• Provide end‑user support, fulfilling requests and troubleshooting hardware/software incidents.
• Address complex technical issues, escalated from Support Services technicians and Service Desk.
• Utilize remote tools and utilities for efficient support resolution, ensuring service level standards of timely response and quality assurance are maintained.
• Effectively communicate with end‑users, providing customer service excellence through expectation management.
• Educate the user community on best methods and processes for users to self‑serve basic troubleshooting, reducing future occurrences and downtime.

• Assist with inventory management of the biomedical device fleet across the organization.
• Facilitate the evaluation, installation, support, and integration of biomedical devices across the clinical environment.
• Engage clinical stakeholders, peers, and vendor partners to ensure the functionality and workflows of the biomedical equipment provide value to the organization.

• Work within Azure infrastructure and provide Office 365 administrative responsibilities.
• Perform cloud‑based infrastructure administrative tasks, including Azure Active Directory, File & Print services, DNS, DHCP, Account Provisioning/Deprovisioning, Access Control.
• Assist in the maintenance and troubleshooting of networking infrastructure; firewalls, switches, etc.
• Troubleshoot basic network connectivity problems for both wired and wireless configurations.
• Share customer feedback and suggestions with team members and management.

• Share customer feedback and suggestions with team members and management.
• Collaborate with team members and cross‑functional units to ensure the successful delivery of projects and incident resolution.
• Document incidents and solutions using ITSM systems, contributing to the knowledge base.
• Effectively communicate with leadership regarding observations, situations, and expected needs.
• Actively participate in department meetings, quarterlies, and annual evaluations.
• Embrace the mission and vision of the technology department, in support of meeting the organizational goals and initiatives.

• 3+ years of experience in systems analysis or IT support roles.
• Prior experience working with specialized equipment or advanced peripherals, such as biomedical devices, medical equipment, interfaces.
• Advanced computer literacy skills.
• Ability to effectively prioritize critical tasks, by applying organizational and multi‑tasking skills.
• Verbal communications, listening and phone skills.
• Self‑motivated with the ability to focus on goals, proactively following up with clients.
• Establish a good relationship with other agents; working together and sharing knowledge is by far one of our department's most valuable strengths.
• Ability to work in fast‑paced environment.

• Industry‑related certifications and training are a plus.
• Previous experience working within a distributed organization with multiple sites.
• Previous experience working within a healthcare or research environment, dealing with sensitive data standard compliance, such as HIPAA, NIST, PII, PCI, etc.
• Previous experience with Electronic Health Records, integrations, or interfaces.

• Required immunizations and vaccinations.
• Ability to lift upwards of 50 pounds.
• Ability to push or pull heavy objects using up to 100 pounds of force.
• Ability to stand or sit for extended periods of time.
• Ability to use fine motor skills to operate equipment and/or machinery.
• Ability to properly drive and operate a company vehicle.
• Ability to receive and comprehend instructions verbally and/or in writing.
• Ability to use logical reasoning for simple and complex problem solving.
• Occasionally requires exposure to communicable diseases or bodily fluids.
• Ability to discriminate shades of color when reading a dipstick.