Quality Assurance Specialist

Overview

Micro Tech is currently seeking a Quality Assurance Specialist to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you the opportunity to be part of a cohesive and dynamic team providing mission critical support.

Responsibilities

Responsible for the planning, configuration, testing, and implementation of all operational changes to create the release package for the delivery of, or changes to, the designated service. Manages all aspects of the end-to-end release process. Ensures coordination of build and test environments teams and release teams (as applicable). Ensure teams follow the organization's established policies and procedures. Provides configuration management planning.

Provides support to the configuration change Operational and approval process. Supports the quality assurance process audits. Provide management reports on release progress. Responsible for service roll out planning including method of deployment and plans communication implementation in coordination with the CBP Change Operational Process.

Qualifications

• Relevant certifications such as ITIL v3, CCNA, CCNP, CompTIA, Change Management
• Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications.
• A minimum eight (8) Plus years of experience in equivalent technical field

General Information

Micro Tech is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) and experienced provider of information technology and communications. Micro Tech offers a wide range of professional services focused on providing cutting-edge solutions with the customer at the forefront of every decision we make. Solving complex business challenges is our passion - we provide effective, practical solutions that can increase productivity, and decrease costs.

Micro Tech has developed a well-earned reputation for best-in-class services and solutions using a repeatedly proven ISO 9001:2015 Quality Management System (QMS), ISO 20000 IT service management certification, and ITIL® management qualified business processes.

We offer great pay, amazing benefits, and our company culture is strong. Micro Tech is devoted to people development and providing high achievers opportunities to grow professionally. As an employee, you are surrounded by intelligent, driven colleagues and have the benefit of a culture that is focused on bringing out the best in everyone. Our benefits include:

• Insurance (medical, dental vision)

• Paid Leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service)

• 401k Plan with Employer Matching Contribution

• 11 Company-Paid Holidays

• Tuition Assistance

• Voluntary Benefit Programs

• Corporate Discounts

Micro Tech is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classes.