Info Technology Program Mgr

Position Summary

At Orlando Health, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we reinforce our reputation as a trusted and respected healthcare organization that delivers professional and compassionate care to our patients, families and communities. Through our award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities, our 27,000+ team members serve communities that span Florida’s east to west coasts and beyond.
Orlando Health is committed to providing you with benefits that go beyond the expected, with career‑growing FREE education programs and well‑being services to support you and your family through every stage of life. We begin benefits on day one and offer flexibility wherever possible so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.

The Information Technology Program Manager is responsible for the management of a logical grouping of IT projects that collectively form the program to achieve a specific corporate vision. The IT Program Manager leads the development and evaluation of the program’s strategic and tactical goals and plans. The IT Program Manager ensures conformance to the program’s overall goals/objectives, directs a complement of Project Managers that serve to manage the program’s component projects while relying on extensive experience and judgment to plan and accomplish the program’s goals.

In addition to managing a program, IT Program Managers are expected to manage projects as capacity and need dictates. The IT Program Manager is responsible for the timely completion and the quality of the work produced by the project teams and program they manage.

• Directs and manages all aspects of assigned Information Technology programs that require cross‑functional collaboration and interdependencies across a group of projects and/or related activities including program definition, planning, implementation and delivery.
• Manages people included on project teams as they contribute to all phases of projects and execution of project tasks.
• Identifies and works with stakeholders throughout the organization to determine and document agreed‑upon program goals and objectives, metrics, scope, and requirements. Defines and oversees projects required to accomplish program’s goals and objectives.
• Develops and maintains program master plans and project plans including work breakdown structure (WBS), resource, risk, quality, cost, and scope management plans; develops communication and training plans; and develops requirements documentation.
• Manages IT projects of varying complexity as capacity and need dictates. Manages all aspects of multiple simultaneous projects of various complexity including initiating, planning, construction, implementation and closure. Oversees the most complex and significant projects within the organization.
• Directs Project Managers, technical resources and functional team members to determine best methods to achieve program objectives. Responsible for applying program and project management knowledge, skills, tools and techniques to deliverables, processes, and systems.
• Provides insight into IT governance structure to customers.
• Facilitates and/or assists with technology selection. Assists in the development of vendor Requests for Information and Requests for Proposal as required.
• Procures and manages internal and external project resources. Defines, recommends and secures contractual agreements, scope and statement of work documents, and service level agreements for technical services in conjunction with internal teams, vendor partners and global resources firms. Participates in vendor contract negotiation and development.
• Adheres to compliance required within the project methodology Phase Gates.
• Analyzes department workflows and assists with process analysis and change.
• Ensures all program and project documentation including meeting agenda/minutes resides on project…