Support Analyst - Up Platform

HNM Systems is the leading tech-enabled professional services provider, shaping the workforce across the telecom, energy, and technology sectors. We connect top specialized talent with direct hire, contract-to-hire, and consulting opportunities that drive fiber expansion, digital infrastructure, wireless networks, and smart grid energy solutions. Our innovative approach delivers high-impact workforce development and consulting outcomes, with a 94% success rate in talent placement and project execution.

Relentlessly people-driven, HNM Systems sets the industry standard through an unwavering commitment to exceptional employee experience—establishing a trusted “home base” for our consultants and long-term value for our clients.

Join a large-scale, highly operational organization where enterprise technology plays a critical role in delivering seamless, real-time experiences across complex environments. This role supports cross-functional initiatives that impact infrastructure, digital platforms, and operational systems used by millions annually. You’ll work alongside business leaders, technology teams, and external partners to deliver strategic projects in a fast-moving, high-visibility setting. If you enjoy coordinating large initiatives, aligning diverse stakeholders, and driving structured execution within an enterprise-scale organization, this is an opportunity to contribute to technology that supports one of the most dynamic and operationally intensive environments in the region.

The Support Analyst – Click Up Platform Adoption is responsible for supporting enterprise-wide adoption, enablement, governance, and optimization of the Click Up platform. This role acts as the frontline support and functional expert, ensuring teams effectively leverage Click Up to standardize workflows, improve visibility, and drive operational efficiency.

The analyst will provide user support, configuration assistance, training, documentation, reporting support, and continuous improvement recommendations. This role bridges business users and technical teams to ensure the platform is used consistently, strategically, and in alignment with organizational standards.

Serve as Tier 1–2 functional support for Click Up users across departments.

• Troubleshoot issues related to spaces, folders, lists, permissions, dashboards, automations, and integrations.
• Manage and resolve user tickets within defined SLAs.
• Escalate complex system or integration issues appropriately.
• Maintain a knowledge base of common issues and solutions.

Support enterprise rollout initiatives and onboarding of new teams.

• Deliver live and recorded training sessions for users at varying levels of proficiency.
• Develop user guides, quick-reference materials, and process documentation.
• Coach teams on best practices for task management, portfolio tracking, and reporting.
• Reinforce governance standards and approved templates.

Assist in workspace configuration aligned with enterprise standards.

• Support creation and maintenance of:
• Templates
• Custom fields
• Automations
• Reporting structures
• Identify workflow inefficiencies and recommend improvements.
• Partner with business leads to standardize project structures.

Support development of dashboards and reporting for leadership visibility.

• Ensure data quality and adherence to naming conventions and standards.
• Assist with portfolio-level tracking and metrics alignment.
• Monitor adoption metrics and user engagement.

Help enforce platform governance and usage policies.

• Monitor workspace sprawl, duplication, and misalignment.
• Contribute to roadmap discussions for enhancements and integrations.
• Evaluate new Click Up features (including Click Up AI capabilities) for enterprise readiness.

Support integrations with enterprise systems (e.g., Microsoft ecosystem, file storage, reporting tools).

• Coordinate with IT and security teams to maintain compliance and access controls.
• Assist in documentation of system architecture and dependencies.