Mgr, ITCE Products

Position Summary

At Orlando Health, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we reinforce our reputation as a trusted and respected healthcare organization that delivers professional and compassionate care to our patients, families and communities. Through our award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities, our 27,000+ team members serve communities that span Florida’s east to west coasts and beyond.

Orlando Health is committed to providing you with benefits that go beyond the expected, with career‑growing FREE education programs and well‑being services to support you and your family through every stage of life. We begin benefits on day one and offer flexibility wherever possible so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.

The Manager, ITCE Products is responsible for ITCE product delivery across the enterprise through resource management, and high‑level project oversight. The Manager works in collaboration with the Business Relationship Management teams, the Clinical Informatics teams, the Technology Business Management Office, the Project Management Office and the IT Operations team to guide product strategy, design, development, enhancement delivery, pricing and cost recovery.

This role ensures that products are developed and maintained using sound business and technology management practices and support business transformation by enabling new capabilities. The Manager, ITCE Products will lead team members directly and indirectly to deliver and support IT products across all Orlando Health system functions.

• Manages and leads teams to achieve organizational goals.
• Acts as a technology product delivery leader and change agent, working with corporate system leadership and teams to align with strategic imperatives, enterprise architecture and product roadmaps.
• Aligns with governance processes and work efforts with key stakeholders in the business and IT to ensure effective prioritization of initiatives.
• Recruits, develops, retains and inspires a talented team of IT specialists in all required disciplines.
• Encourages staff empowerment, maintains an open door and fosters cross‑team and department collaboration.
• Builds and maintains relationships with all IT units to ensure that IT‑delivered services and end‑user productivity goals are understood and exceeded.
• Mentors team members to constantly improve their capabilities and performance.
• Addresses staff related concerns and issues in a timely and consistent manner.
• Manages technical resource capacity and allocation.
• Prepares cost analysis, budget plans and proposals as needed.
• Monitors and provides oversight and hands‑on guidance when needed, to resolve escalated IT issues.
• Ensures visibility of issue resolution and mitigation plans and status to all stakeholders.
• Provides analysis and evaluation of systems, processes, and workflow to ensure achievement of positive patient outcomes.
• Communicates decisions, priorities and relevant project information to staff regarding services requests, projects and initiatives.
• Advises on the implementation or support of products in support of strategic and tactical associated programs.
• Partners with managers and subject matter experts to translate needs to functional requirements, then subsequently to technical requirements and specifications.
• Ensures product teams provide effective third level of technical support to assist the IT Operations team in effectively supporting and maintain mission critical information systems.
• Effectively participates in the demand management process for new business requests. Collaborates with stakeholders to develop business cases, SBARs, proformas and project charters.
• Assists stakeholders by guiding key initiatives through the defined phases of managerial assessment and approval.
• Provides complex analysis and evaluation of systems, processes and workflows to ensure…