Information Technology Service Desk

We are looking for an IT Service Desk Specialist II to support employees with their day-to-day technical needs. This role focuses on troubleshooting IT issues, setting up devices, and ensuring smooth operation of systems and applications.

• Provide technical support for laptops, desktops, software, printers, phones, and conference room equipment.
• Troubleshoot and resolve IT issues for employees in a timely manner.
• Create and manage user accounts in tools like Microsoft 365.
• Set up and configure new or reimaged laptops and desktops.
• Maintain and track IT assets such as laptops, monitors, and accessories.
• Document all support requests and solutions in the service desk system.
• Assist new hires with IT setup and basic training on systems.
• Create simple documentation such as SOPs, user guides, and training materials.
• Support IT projects and system upgrades as required.
• Provide basic support and coordination for networking and cloud environments like Microsoft Azure.
• Participate in on-call or after-hours support when needed.

• 4+ years of experience in IT support or service desk roles.
• Strong communication and customer service skills.
• Basic knowledge of Office tools such as Word, Excel, and PowerPoint.
• Understanding of networking, cloud, and IT infrastructure is preferred.
• Ability to work in a team and manage multiple tasks.