Service Technician

Field Service Technician (Contract-to-Hire)

Location: Orlando, FL (Onsite)
Pay Rate: Target $25/hr-$28/hr
Schedule: Onsite with up to 25% travel (primarily domestic; occasional international possible)

SNI Technology has partnered with an organization in the Orlando area seeking a Technical Support & Field Service Technician to join their team on a contract-to-hire basis. This role is primarily office-based, supporting clients remotely, with approximately 75% of support conducted over the phone, and the remaining time spent traveling to client sites for hands-on support.

This opportunity is ideal for someone who enjoys troubleshooting, working with hardware, and providing technical assistance in a fast-paced environment.

Key Responsibilities

• Provide phone-based technical support for hardware and system-related issues (approximately 75% of the role)
• Troubleshoot and resolve technical issues while delivering strong customer service
• Install, configure, and support computer and electronic hardware systems
• Read and interpret schematics and wiring diagrams for troubleshooting and setup
• Document and manage service requests through a ticketing system
• Travel to client sites for equipment installation, configuration, and support as needed
• Assist with setup, breakdown, and movement of technical equipment

Required Qualifications

• Prior experience in phone-based technical support (required)
• Hands-on experience with hardware installation and configuration
• Ability to read schematics and wiring diagrams
• Experience with electrical or low-voltage systems
• Comfortable using hand tools
• Basic computer skills, including Microsoft Office
• Strong troubleshooting and problem-solving skills

Preferred Qualifications

• Experience using ticketing systems
• Previous field service experience
• Technical degree or certification (electronics, computer hardware, or related)
• Strong general computer skills

Additional Requirements

• Active passport required
• Must be open to up to 25% travel (primarily domestic; occasional international)
• Ability to lift and move equipment as needed
• Candidates will typically be home on weekends

What to Expect

• Contract-to-hire opportunity with long-term potential
• Primarily onsite, office-based role with a mix of remote support and field work
• Hands-on technical environment with customer interaction