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IT Support Technical Support Systems Administrator Cybersecurity

Technical Support Lead: Escalation Expert & Mentor

Job in Orlando, Orange County, Florida, 32885, USA
Listing for: OneRail
Full Time position
Listed on 2026-04-29
Job specializations:
  • IT/Tech
    IT Support, Technical Support, Systems Administrator, Cybersecurity
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
One Rail is hiring a Technical Support Lead in Orlando, Florida, to enhance the effectiveness of our Technical Support team. This role encompasses advanced troubleshooting and mentoring, serving as a key escalation point for complex issues within a hybrid work setting. Candidates should have over three years of experience in technical support, adeptness with REST APIs, and strong problem-solving skills.

The position involves collaboration with Product, Engineering, and IT teams to enhance customer experience and platform stability.
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