IT Help Desk Technician

Description

Our Help Desk Technicians are the best of the best. Each day we have the privilege of putting smiles on the faces of hundreds of clients. Help Desk Technicians help iVenture clients solve problems with PCs, Macs, desktop applications, anti-virus software, Windows servers, smartphones, printers and network gear. The right candidate will join a high energy, fast‑paced company and team of very dedicated individuals supporting the IT environments of over 190 local small and mid‑sized businesses.

Department: Orion

Location: Orlando, FL

Compensation: $37,000 - $50,000 / year

Please note:

we are not a recruiter or placement service.

• Support Microsoft Windows desktop and server technologies
• Consult with clients and offer guidance on technology use and best practices
• Provide detailed documentation for tickets and follow up with clients in a timely manner
• Communicate the need for escalation promptly if you are unable to resolve the issue
• Provide fast and friendly tech support to end‑users, IT managers, and C‑level executives
• Typical week: 85% help desk, 10% server / network support, 5% training / meetings

• Bachelor’s degree, business‑related field preferred, or equivalent experience
• Minimum of 1 year experience working in a 50+ user Windows desktop / server environment
• Well‑rounded Microsoft desktop technology experience and user support
• Experience supporting the following: expert with Windows, exposure to Windows server technology, Active Directory and common network protocols
• Motivation and drive to develop yourself personally and professionally
• Strong communication skills both verbal and written
• Excellent customer service skills

• WFH flexibility
• Focus on work/life balance
• We match 4% on your 401(k)
• Paid time off benefits – 3 weeks for first year, 4 weeks on second year
• Comprehensive benefits package including paid life insurance and paid long‑term disability
• Peerfit membership – free access to many local gyms and studios
• Paid maternity, paternity and foster leave
• Quarterly employee/family outings
• Career path road‑mapping
• $200 spend in our iVenture Company Store on your anniversary year and upon joining
• Real culture initiatives and recognition, not just pizza parties
• 360‑degree feedback — we listen
• Mileage reimbursement
• Super cool technology – virtual lab, paid certifications and training days
• iVenture is rated by employees as a “Great Place to Work” with a strong culture and core values

• Valid driver’s license and insurance with reliable transportation – position requires infrequent local travel
• Smoking is prohibited at all client sites and iVenture offices