Desktop Support Tech

Cognizant is seeking a Desktop Support Analyst for a full-time opportunity in Orlando, FL.

This role will be working out of our client location. Applicants must be authorized to work in the US without sponsorship. Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

• Providing direct assistance to end users in troubleshooting and resolving hardware and software issues.

Assess faults, conduct repairs, streamline processes, and ensure optimal customer service, contributing to efficient IT operations.

• Level 2 onsite support for complex customer issues and requests
• Lead deployment of software releases, system upgrades and patches on end user devices.
• Accountable for procurement and Asset management of end user devices
• Leading activities like customer relocations and departmental infrastructure build out.
• Analyze the symptoms of the problem to properly identify the cause of the issue to determine a solution.
• Triage issues such as physical layers, usernames and passwords.
• Uninstall/reinstall basic software applications, verify proper hardware and software set-up and assist with navigation of application menus.
• Perform onsite installations or replacements of various hardware components and software repair.
• Perform diagnostic testing and utilization of remote-control tools to assist users when troubleshooting to determine a solution.
• Please note that this role involves client interaction, and maintaining a professional appearance is a crucial part of the job.
• Candidates are expected to adhere to a business professional dress code, which includes well-tailored suits, button-down shirts.

• Good Expertise to provide Hands and Feet support for Server, Storage, Backup and Network equipment , IPT endpoints Virtual Endpoint Support Win 7, Win 10, HSD
• Ability to support Tier 1 VIPs
• Stays up to date with current technologies related to Network operations and Desktop Administrations and ITIL

• 3 to 5 years of experience as a Desktop Support Analyst.
• Strong technical knowledge of desktop operating systems and software applications.
• Experience providing deskside support to end-users in a corporate environment.
• Ability to troubleshoot hardware and software issues on desktops, laptops, and mobile devices.
• Familiarity with remote access tools and techniques.
• Experience working with Active Directory and other directory services.
• Ability to manage multiple priorities and work effectively under pressure.
• Willingness to work flexible hours, including evenings and weekends, as required.