Senior Client Account Strategist; Digital

ABOUT US

321 is a creative marketing agency using strategic data to create the kinds of meaningful moments that connect, inspire, and engage. We thrive on collaboration, agility, and heart — and we’re powered by teammates who focus on what matters, bring proactive solutions to the table, and take full ownership of their work. We believe great work starts with great people, and we’re looking for one more to join the team.

As a Senior Client Account Strategist (Digital) at 321, you will play a dual role as both a strategic leader and digital marketing expert. You will own high-level client relationships and performance outcomes while leveraging deep digital execution expertise across paid campaigns, CRM initiatives, and full-funnel customer strategies. You'll act as a key driver of business success for our clients—helping them achieve growth through sophisticated digital marketing strategies and modern execution.

This role is at the intersection of senior client leadership, digital marketing mastery, and team mentorship. You'll bring deep experience in multi-channel digital strategy, campaign execution, CRM, customer journey planning, and be energized by the evolving role of AI and automation in marketing innovation.

• Serve as the senior lead across several high-value digitally focused client accounts, acting as their trusted partner and business advisor
• Develop and guide comprehensive digital marketing strategies that span paid media, CRM, content, and automation—with a focus on business growth and measurable results
• Lead high-level planning meetings, campaign reviews, and growth strategy sessions with clients and internal teams
• Translate complex business objectives into actionable digital strategies and communicate them clearly across creative, media, and development teams
• Actively apply AI-driven tools and techniques to optimize campaign performance, improve personalization, and streamline workflows

• Lead digital campaign planning and audience targeting strategies across platforms including Meta, Google, Linked In, and You Tube
• Own the development and optimization of sophisticated customer journey strategies, from awareness to conversion to retention
• Define campaign KPIs, budget allocations, and messaging priorities based on client goals and advanced market insights
• Oversee planning and execution of digitally led and lead gen-driven full-funnel marketing strategies across online and occasionally offline platforms
• Ensure campaigns align with key performance metrics across the funnel—from awareness to conversion and retention
• Create and present strategic campaign briefs, recommendations, and comprehensive post-campaign performance analysis

• Mentor other Client Strategists and Digital Account Strategists, providing strategic insight, digital-first thinking, and ongoing guidance
• Partner with department leadership to improve internal digital tools, workflows, and collaboration between teams
• Lead by example in digital best practices and strategic thinking

• Guide development of sophisticated CRM campaigns including email journeys, automations, and advanced list segmentation via tools like High Level, Hub Spot, or Salesforce
• Analyze customer behavior and engagement data to provide strategic recommendations for optimization and retention strategies
• Identify and define high-impact opportunities to improve acquisition, conversion, and loyalty across digital touchpoints
• Lead creative brief development and guide internal teams on translating advanced digital strategy into execution

• Monitor, analyze, and collaborate to optimize campaign and account performance through advanced data-driven decision making
• Track performance across all digital channels using platforms like Google Analytics, Meta Business Suite, and ad platforms
• Build and present comprehensive monthly performance reports with clear KPIs, growth opportunities, and strategic optimization tactics
• Provide actionable insights that drive continual improvement and strategic evolution

• Build…