Epic Products Analyst, Sr

Position Summary

The Epic Products Analyst, Senior applies advanced knowledge of healthcare operations and information technology principles to provide multifaceted direct Epic application support across the Epic software development life cycle for the design, development, implementation, testing, updating, integration, and maintenance of complex system configuration, system setup, and application tables by analyzing user, system, and application needs, and evaluating multiple alternative approaches to determine the best solution to meet the needs of the organization.

• Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.

• Conduct meetings to review end-user performance, tracking and trending of issues, workflow problems, system capabilities, monitoring feedback, and potential system enhancement needs.
• Perform workflow analysis, collect data, produce reports, and investigate issues in support of technical and business decision-making efforts associated with the Epic software.
• Assist with and coordinate change processes, content governance, and prioritization; implement approved new development, system enhancements, and releases.
• Troubleshoot problems and respond to questions from the Service Desk and end users in a timely manner.
• Monitor system performance; troubleshoot and resolve application issues and system errors.
• Lead the effort in the evaluation and implementation of new module releases.
• Identify, analyze, and recommend improvements and enhancements to operational processes and system automation.
• Provide status reports and updates for IT/CE and facility development projects, service line expansions, break/fixes, planned upgrades, and other aspects of the IT/CE program portfolio.
• Provide consulting support to Business Relationship Management teams to analyze business operations, investigate end-user preferences, and incorporate informatics best practices when making build decisions.
• Create security classification templates to provide the appropriate level of access, while ensuring protection of patient health information.
• Design, modify, and implement testing processes including script development, recording test results, facilitating end-user testing, testing hardware, and maintaining test environments.
• Coordinate and participate in application upgrades and changes.
• Monitor and collaborate with stakeholders during the integration of interfaced applications to ensure that the build and maintenance of the system and patient data integrity are not negatively impacted.
• Analyze, design, configure, test, and evaluate new or changed clinical/business application functionality and workflows to meet enterprise requirements; manage master file changes for new features.
• Collaborate with Cogito analysts and others as needed for Epic native reports and dashboards.
• Provide information and support to Instructional Designers to facilitate training development.
• Ensure interoperability between Epic applications and other supporting applications.
• Communicate with vendors regarding technical issues with Epic integration.
• Utilize understanding of IT trends and practical application of existing, new, and emerging technologies to enable new and evolving business and operating models related to the Epic software.
• Participate in the evaluation and selection of software product standards and services, as well as the design of standard and custom software configurations.
• Analyze the business‑IT environment to detect critical deficiencies and recommend solutions for improvement, differentiation, and innovation.
• Maintain reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
• Maintain compliance with all Orlando Health policies and procedures.

• Solve unique problems within the Epic application that have a broad impact on the associated business functions and require conceptual and innovative thinking to…