Global IT Infrastructure & Operations Leader

Essential Duties and Responsibilities

• Define and execute the enterprise infrastructure strategy and multi-year technology roadmap across cloud, data center, network, compute, storage, virtualization, edge, and platform services.
• Lead the modernization and continuous improvement of infrastructure capabilities, including cloud transformation, SD-WAN, automation, observability, container platforms, hyper-converged infrastructure, and edge computing technologies.
• Provide strategic and operational leadership for a global 24/7 infrastructure environment supporting business‑critical and customer‑facing systems across geographically distributed locations.
• Establish and enforce engineering, operational, architectural, and service delivery standards to ensure scalability, resiliency, performance, and security across the infrastructure portfolio.
• Own enterprise infrastructure availability, operational performance, incident response, problem management, root cause analysis, disaster recovery, and business continuity planning.
• Define, monitor, and report on KPIs, SLAs, SLOs, and operational health metrics, driving accountability and continuous service improvement across the organization.
• Lead the evolution of infrastructure and platform services toward an infrastructure‑as‑a‑product model, enabling scalable, secure, and self‑service capabilities that accelerate application delivery and operational efficiency.
• Champion automation, infrastructure‑as‑code, policy‑as‑code, and operational standardization to reduce manual effort, improve consistency, and increase delivery speed.
• Partner closely with Engineering, Cybersecurity, Product, and business leaders to ensure infrastructure services align with enterprise priorities, security standards, and operational objectives.
• Ensure infrastructure platforms are secure by design through strong identity management, segmentation, patching, hardening, encryption, monitoring, and zero‑trust principles.
• Lead and develop high‑performing global infrastructure teams across internal and offshore support models, fostering a culture of accountability, collaboration, innovation, and continuous improvement.
• Drive operational maturity through investments in observability, capacity planning, reliability engineering, proactive monitoring, and service management best practices.
• Oversee vendor relationships, managed services providers, cloud partners, telecommunications providers, and strategic technology suppliers to ensure performance, accountability, innovation, and cost effectiveness.
• Manage infrastructure financial planning, budgeting, forecasting, and cost optimization efforts, including cloud and platform spend management.
• Lead infrastructure integration activities related to mergers, acquisitions, divestitures, and enterprise transformation initiatives.
• Provide executive‑level reporting, operational updates, risk visibility, and strategic recommendations to senior leadership.

Availability to support escalations, critical incidents, and operational events outside standard business hours as required.

• Strong executive presence with the ability to communicate effectively across technical and non‑technical audiences.
• Proven leadership capability in fast‑paced, highly dynamic operational environments.
• Strong vendor management, contract negotiation, and technology partnership experience.
• Demonstrated ability to balance strategic planning with operational execution and delivery accountability.
• Strong analytical, problem‑solving, organizational, and decision‑making skills.
• Experience operating within ITIL‑aligned service management environments preferred.
• Ability to travel up to 10% as needed.

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline (or equivalent combination of education and experience).
• 10+ years of progressive IT experience, including 7+ years leading enterprise infrastructure and operations teams within complex, multi‑site, 24/7 environments.
• Proven experience leading large‑scale infrastructure modernization and transformation initiatives while maintaining operational stability…