Field Support Engineer

Must Have Technical/Functional Skills

* Good Communication and knowledge on Imaging/Staging of desktops, laptops and other related devices.

* Maintain, analyze, and troubleshoot, software and computer peripherals.

Roles & Responsibilities

* Good knowledge on Imaging/Staging of desktops, laptops and other related devices.

* Maintain, analyze, and troubleshoot, software and computer peripherals.

* Must have reliable transportation and clean driving history

* Travel to Various sites on demand basis would be required.

* Ability to set up, configure and add all hardware.

* Assist client internal IS technicians with large IMAC's

* Break-fix & IMAC support, periodic maintenance

* Provide technical support to end-users via telephone and in person.

* Assist coworkers in the resolution of end-user's technical issues.

* Assist coworkers in the execution of established processes and escalations.

* Test, image and clean PC's, laptops, monitors, printers, and other related hardware.

* Following proper manufactures procedures for ordering parts and returning defective parts.

* Manage (Service Now) ticket queue constantly throughout the day.

* Response to end-user issues via face to face interaction, telephone, or escalated help desk tickets.

* Diagnose and resolve technical hardware and software issues.

* Gather information to determine the issue by evaluating and analyzing the symptoms.

* Partners with other departments to provide technical assistance.

* Knowledge in handling Wi-Fi and LAN access issues

* VPN setup and troubleshooting

* Network authentication issues

* Identify priorities and redirect problems to appropriate resources.

* Organize ideas and communicate appropriate messages.

* Stay current with system information, changes, and updates.

* Handling all designated workstation installations and updates

Generic Managerial Skills, If any

* 4+ years of hands-on technical knowledge of laptop and desktop design and software installation.

* Familiar with standard concepts, practices, and procedures within the IT support field. Relies on limited experience and judgment to plan and accomplish goals.

* Possess 2 to 3 years' experience in a break/fix environment. Able to lift heavy equipment. (PC's, monitors, printers.) Strong verbal and written communication skills. A certain degree of creativity and latitude is required.

* Experience in supporting Mobile devices (Apple IOS, Android, iPhone, iPad)

* Experience with Windows 7-10 OS, Microsoft Office, Internet browsers and Email clients.

* Printer/Copier experience preferred.

* Working knowledge of systems hardware, printers, scanners and other peripheral devices.

* Strong communication and customer service skills with users to interpret and address their needs in an efficient and professional manner.

* Experience providing IT technical support to senior leaders of an organization.

* Ability to visualize and troubleshoot complex issues remotely.

* Highly developed analytical troubleshooting skills.

* Able to multi-task, work independently with minimal supervision as well as within a team environment.

* Ability to obtain and maintain manufacture warranty repair certifications. (EX, HP, DELL, LENOVO, APPLE)

Salar y Range-$60,000-$70,000 a year

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TCS Employee Benefits

Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support:
Maternal & Parental Leaves.

Insurance Options:
Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth:
Commuter Benefits & Certification & Training Reimbursement.

Time Off:
Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.