I.T. Support Specialist-POS Systems

GATORLAND is an Equal Employment Opportunity Employer which makes employment decisions without regard to race, color, sex, religion, national origin, age, handicap, disability, marital status and all other characteristics protected by law. Gatorland also reasonably accommodates individuals with handicaps, disabilities and bona fide religious beliefs, GATORLAND IS A DRUG-FREE WORK PLACE.

Current job opportunities are posted here as they become available.

Job Title: I.T. Support Specialist-POS Systems

Dept: Executive

Status: Salaried/Exempt/Full Time

Reports To: I.T. Manager

Starting Wage: $55,000 plus bonus, excellent insurance, medical, dental, vision and so much more. 401K plus company match, vacation and PTO’s

Support and maintain the park’s point-of-sale (POS) and guest transaction technology to keep daily operations running smoothly. You’ll troubleshoot POS hardware/software and payment devices, support Windows endpoints and Microsoft 365, and assist with basic network issues in a fast-paced, live operational environment. Opportunity to grow into systems administration/infrastructure paths

• Install, configure, and support POS terminals and peripherals (PIN pads, receipt printers, barcode scanners, cash drawers, tablets/mobile devices)
• Troubleshoot POS software, payment processing issues, and device connectivity; perform firmware updates and maintenance
• Provide Tier 1–2 onsite and remote support for staff; respond to high-priority outages and participate in weekend/on-call rotation
• Administer and troubleshoot Windows environments, including basic Active Directory user/group support
• Support Microsoft 365 (mailboxes, licensing, Teams/SharePoint basics) and endpoint patching/AV updates
• Assist with basic network troubleshooting impacting POS (Wi-Fi, VLANs, switches); support Meraki environments as needed
• Document incidents, procedures, and maintain asset/configuration records; support technology rollouts and upgrades
• Broad exposure across POS, endpoints, Microsoft 365, networking, and automation

• 1–4 years of IT support experience (retail/hospitality/POS experience strongly preferred)
• Hands‑on experience supporting POS systems and payment devices; familiarity with PCI concepts a plus
• Working knowledge of Windows, Active Directory, and Microsoft 365
• Basic networking fundamentals (LAN/Wi‑Fi, DHCP, TCP/IP);
  Meraki experience a plus
• Experience with ticketing and/or RMM tools (e.g., Ninja One or similar preferred)
• Strong troubleshooting, customer service, and communication skills
• Ability to work weekends/holidays and be part of an on‑call rotation; able to lift to 40 lbs.

This job description in no way implies that these are the only duties to be performed by the employee. The jobholder will be required to follow other instructions and to perform other duties upon request of supervisor.