IT Support Technician - Orlando, FL

IT Support Technician

ICR is looking for an IT Support Technician that will provide end‑user support both in‑person at the physical work location and remotely to ICR users at sites across the globe.

Location: Orlando, FL
Job : 352
# of Openings: 1
Applications will be accepted on an ongoing basis.

• Provide IT helpdesk support (Tier
  1) for end‑users on‑site and remotely via email, phone, and chat
• Configure and maintain equipment including desktops, laptops, virtual machines, printers, and phones
• Create and maintain user accounts, including password reset and access management
• Document common issues, solutions, and procedures to expand team knowledge
• Support the IT infrastructure team, including patching, rebooting, and performing physical maintenance
• Ensure end‑users and systems adhere to Information Assurance (IA) guidelines and best practices
• Provide on‑call support after hours, as required, to support critical operations

• Active Top Secret Security Clearance with SSBI with CI Polygraph
  • Requires U.S. Citizenship and full background investigation
• Minimum one (1) year of experience in an IT help‑desk environment
• Ability to assess, triage, and resolve common technical issues
• Experience imaging, configuring, and repairing PCs, including basic hardware upgrades (hard drive, RAM)
• Strong customer service skills, with the ability to interact with both internal and external customers
• Strong communication skills, both oral and written
• Current DoD 8570 IAT Level 2 baseline certification (ex Security+ CE) or ability to obtain within 2 months of start date

• Associate's degree in Information Technology related field
• Experience providing support in an environment with multiple isolated networks
• Experience supporting a Microsoft Windows‑based environment (Windows 11, Terminal Services, Active Directory, and Group Policy)
• Experience supporting Linux (RHEL, Ubuntu) workstations and servers
• Experience administering Microsoft Office
  365
• Experience creating and maintaining VMs in VMWare ESXi/vCenter
• Experience performing switch port changes or basic network switch configuration
• Experience using IT Service Management tracking software
• Hardware repair certification (such as Dell Tech Direct)

• Ability to lift and move equipment (up to 40 lbs), access wiring closets or under‑desk cabling as part of routine hardware support

$78,853 - $123,219

• Company equity
• Flexible paid time off
• Eligibility for performance‑based raises and bonuses
• Retirement plan funded with an additional 25% of base salary
• Individual Benefits Account (IBA) funded with an additional 25% of base salary

ICR is a proud equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.