Client Technologies Technician

Description

The Client Technologies Technician will serve as the principal line of communication for the project team.

• Configure and install software for IT user desktops and laptops.
• Install and provide support for mobile devices.
• Install and provide support for Department and vendor network equipment, including switches, Wireless Access Points (WAP), etc.
• Install or terminate network cabling.
• Perform Personal Computer (PC) imaging, configuration, and installations for both Department staff and inmate PCs.
• Participate in the installation and rollout of new software packages, upgrades, and new desktop hardware.
• Maintain desktop software and hardware.
• Troubleshoot hardware and software for both Department staff and inmate PCs.
• Support mobile workforce.
• Provide Tier 2 support to IT users for basic software and hardware of end‑user computing and desktop-based local area network (LAN) systems.
• Troubleshoot problems using scripts and checklists as guides.
• Escalate to Tier 3 support when necessary.
• Document problems and resolutions.
• Perform end‑user training, if applicable.
• Provide quality customer service.
• Participate in the testing and evaluation of new desktop packages.
• Implement prototypes.
• Provide support for printers and peripherals.
• Support inmate education labs, including server and PC imaging, PC-based software installations and troubleshooting, group policy implementation, physical security audits, and inventories.
• Provide regional support in tandem with the Bureau of Field Technology Services.

• Desktop support
• Customer service
• LAN
• Hardware/software troubleshooting
• Help desk support
• Technical support
• Windows
• Outlook
• Ticketing system
• Active Directory
• Imaging
• Phone support
• Network operations

• High school diploma or equivalent, or two years of equivalent work experience.
• Minimum of two years of experience in Tier 2 customer support for desktops, printers, scanners.
• Experience installing, troubleshooting, and supporting desktop applications and operating systems, including Windows, Office, Outlook, Internet Explorer.
• Experience installing and troubleshooting computer hardware and software, including PCs, printers, peripherals in networked and standalone environments.
• Valid driver’s license.

• Experience solving computer problems over the phone and troubleshooting PC and peripheral-related problems.
• Knowledge of TCP/IP.
• Experience with installing and troubleshooting 3270 emulation software.
• Experience installing, diagnosing, and repairing hardware such as hard drives, RAM, processors, CD‑RW, DVD‑RW, multimedia kits, and other peripherals.
• Experience using imaging software for deploying desktop PCs.
• Experience providing Voice over Internet Protocol (VoIP) phone support.
• Experience providing Virtual Private Network (VPN) client support.
• Experience working for a criminal justice agency.
• Knowledge of IT standards in a criminal justice environment.
• Experience supporting end users in a criminal justice environment.
• Ability to work independently and communicate effectively.

Expert Level

Contract position based out of Orlando, FL.

Pay range: $45.00 - $53.00 per hour.

• Medical, dental & vision
• Critical illness, accident and hospital
• 401(k) retirement plan – pre‑tax and Roth post‑tax contributions available
• Life insurance (voluntary life & AD&D for employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid time off / leave (PTO, vacation, or sick leave)

Fully onsite position in Orlando, FL.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan or program terms.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance…