Support Engineer II

Support Engineer II

As a Support Engineer II, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques are also used, including capturing log files, querying tables, updating database fields, and cycling servers.

The role requires effective verbal and written communication with clients and internal collaborators, and documentation of notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle. By prioritizing work based on severity, you will balance client and business needs. Collaborating across teams ensures issues are addressed by the appropriate individuals.

We encourage candidates from all backgrounds to apply.

On-call coverage during and outside business hours may be required as needed.

Preferably based in one of the following locations:
Orlando, FL;
Kansas City, MO;
Nashville, TN.

• Conduct investigations on front-end applications.
• Capture information and apply fix tools.
• Shadow end users and test internal and external workflows.
• Use backend techniques to capture log files, run queries, update database fields, and cycle servers.
• Document investigations, resolve issues, and create knowledge articles.

• Minimum of five years of experience and a bachelor’s degree.
• Academic qualification in Computer Science, Engineering, Information Systems, Software Engineering, or a related field.

• 3–5+ years of experience in application support, client/customer support, incident management, problem management, and change management.
• Knowledge of SQL.
• Outstanding interpersonal abilities and effective communication skills across global regions.
• Ability to work different shifts and provide on-call support outside standard business hours.
• Work with Development, Engineering, and Project teams to resolve escalated issues.
• Hybrid work requirement.

• Incident Management
• SQL (Structured Query Language)
• Troubleshooting

• Medical, dental, and vision insurance, including expert medical opinion.
• Short term disability and long term disability.
• Life insurance and AD&D.
• Supplemental life insurance (Employee/Spouse/Child).
• Health care and dependent care Flexible Spending Accounts.
• Pre-tax commuter and parking benefits.
• 401(k) Savings and Investment Plan with company match.
• Paid time off and flexible vacation accrual policies.
• 11 paid holidays.
• Paid sick leave.
• Paid parental leave.
• Adoption assistance.
• Employee Stock Purchase Plan.
• Financial planning and group legal assistance.
• Voluntary benefits including auto, homeowner, and pet insurance.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veterans’ status, or any other characteristic protected by law.