Business Analyst

Job Overview

The Business Analyst is responsible for researching, testing, implementing, and managing additions, integrations, and enhancements to enterprise systems and software platforms. This position provides project management oversight for system implementations, upgrades, and process improvements while ensuring system stability, data integrity, and operational efficiency. Responsibilities include regression testing, SQL query development, report generation, script writing, software integration, and cross‑departmental coordination to support business operations and strategic initiatives.

• Research, analyze, test, and implement system changes, upgrades, integrations, and software updates.
• Coordinate integration efforts between internal systems, enterprise platforms, third‑party applications, and vendors to ensure stable functionality and consistent data.
• Evaluate and respond to departmental requests for system enhancements or modifications.

• Manage project plans for system implementations and improvements, including defining scope, phases, timelines, resources, and communication with stakeholders.
• Lead and coordinate cross‑departmental project activities to support strategic initiatives.

• Plan, conduct, and document testing activities such as regression testing, user acceptance testing (UAT), system validation, and post‑implementation verification.
• Identify, investigate, document, and verify resolution of system errors, interface failures, and related issues.

• Develop and maintain SQL queries, stored procedures, scripts, automated reports, and related technical tools to support operations and process improvements.
• Create and maintain automation solutions to reduce manual tasks and improve efficiency.

• Analyze system performance, identify inefficiencies, and recommend improvements or automation opportunities.
• Prepare technical specifications, testing documentation, SOPs, user guides, training materials, and other system‑related documentation.
• Develop requirements for system enhancements, workflows, reporting needs, and technical changes.

• Provide training to departmental staff and other users on system enhancements, reporting tools, and updated processes.
• Support end users by assisting with system functionality, performance issues, and troubleshooting as needed.

• Serve as liaison among departments, IT teams, agencies, and vendors to communicate needs, coordinate implementations, and support technical initiatives.
• Represent the organization at meetings, project sessions, vendor reviews, and user group conferences.

• Assist with system management duties under IT direction, including monitoring system performance and ensuring proper functionality of associated hardware and software.
• Act as the primary contact for departmental PC, peripheral, and enterprise application support matters.

• Perform other related duties as assigned to support departmental and organizational goals.

• Bachelor’s degree with major coursework in Project Management, Business Administration, Computer Science, Information Technology, Management Information Systems, or a related field from an accredited university.
• Two (2) years of experience in systems administration, business analysis, software implementation, IT project management, systems integration, programming, or a combination thereof.
• Experience with enterprise software implementation, testing, and cross‑functional project coordination.
• In lieu of a degree, five (5) years of progressively responsible experience in systems administration, programming, SQL development, IT project management, software integration, or related technical functions.

• Strong knowledge of project management principles including planning, scheduling, testing coordination, stakeholder communication, and implementation oversight.
• Ability to analyze business…