Support Engineer

Description:

Overall

Purpose:

Responsible for leading and resolving data network issues (LAN, WAN, Firewall, DNS/DHCP.

Roles & Responsibilities :
1) providing data network operational support, design, engineering, and planning for data network and communications projects involving TCP/IP and related protocol connectivity for networks supporting AT&T customers.
2) Responsible for the management of the interoperability between Cisco and Juniper Layer 3 Platform, through the use of alarm and ticket systems, individual designed customized scripts, customer notification, and business partner escalations.
3) Troubleshoot complex cross tower issues which may or may not have data network root causes.
4) providing real time in-depth analysis and real time trouble resolution of incidents associated with the CISCO, Juniper, and associated Operations Support Systems, and Data Communications Network Technology platforms.
5) Onsite technical escalation point for the remote AT&T LAN, WAN, Firewall, and DNS/DHCP teams.
6) Manage fault and change ticket queue to ensure proper follow up is performed within required time intervals.
Qualification Rating Must Have Engineering
Aruba Wireless Access Points

2 (2 - Limited Experience) of 5 (5 - Expert)

and 2 years

Aruba Wireless Controllers

2 (2 - Limited Experience) of 5 (5 - Expert)

and 2 years

Cisco Call Manager - CM

2 (2 - Limited Experience) of 5 (5 - Expert)

and 2 years

Cisco CUIS

2 (2 - Limited Experience) of 5 (5 - Expert)

and 2 years

Cisco CUPS

2 (2 - Limited Experience) of 5 (5 - Expert)

and 2 years

Cisco knowledge

5 (5 - Expert) of 5 (5 - Expert)

and 2 years

Cisco UCS

2 (2 - Limited Experience) of 5 (5 - Expert)

and 2 years

Cisco Unity

2 (2 - Limited Experience) of 5 (5 - Expert)

and 2 years

Cisco Voice Gateway

2 (2 - Limited Experience) of 5 (5 - Expert)

and 2 years

DNS and or DHCP acceleration and load balancing technologies

3 (3 - Moderately Strong) of 5 (5 - Expert)

and 3 years

Ethernet

5 (5 - Expert) of 5 (5 - Expert)

and 3 years

Firewall acceleration and load balancing technologies

3 (3 - Moderately Strong) of 5 (5 - Expert)

and 3 years

IOS Voice Gateways and Gatekeepers

3 (3 - Moderately Strong) of 5 (5 - Expert)

and 3 years

Juniper and Cisco routers and switches

4 (4 - Very Strong) of 5 (5 - Expert)

and 2 years

Juniper firewalls

3 (3 - Moderately Strong) of 5 (5 - Expert)

and 2 years

LAN and WAN

5 (5 - Expert) of 5 (5 - Expert)

and 3 years

Linux Operating System

0 (0 - No Familiarity) of 5 (5 - Expert)

and 3 years

MPLS IP routing protocols and technologies

5 (5 - Expert) of 5 (5 - Expert)

and 3 years

Nortel router commands and troubleshooting

2 (2 - Limited Experience) of 5 (5 - Expert)

and 2 years

Perl scripting

3 (3 - Moderately Strong) of 5 (5 - Expert)

and 3 years

Shell scripting

3 (3 - Moderately Strong) of 5 (5 - Expert)

and 3 years

Spirent testing equipment

3 (3 - Moderately Strong) of 5 (5 - Expert)

and 3 years

Windows operating system

3 (3 - Moderately Strong) of 5 (5 - Expert)

and 3 years

Writing functional requirements analysis

5 (5 - Expert) of 5 (5 - Expert)

and 5 years

Writing interface agreements

5 (5 - Expert) of 5 (5 - Expert)

and 5 years
Nice to Have Engineering
Bachelor Degree or equivalent experience
Yes
CCIE Certification
Yes
CCNA Certification
Yes
CCNP Certification
Yes Additional Site (1)

USA | CA | EL SEGUNDO (90245 | EL SEGUNDO)

Additional Site (2)

USA | WA | BOTHELL (98011 | BOTHELL)

Project Name

Support Engineer required for PME investigation and root cause analysis

Top 5 Skills / Additional Job Posting Description Details
* Please see attached for additional job details

• Overall

Experience:

7+ years in IT related experience in that 5+ years of experience in Problem management background in telecom, Cloud and ecommerce.

• Development & Scripting knowledge in EFK/ELK/Splunk, Quantum Metric (QM)/Dynatrace/CatchPoint: 3 - Intermediate (practical application)

• Java/Unix/SQL: 3 - Intermediate (practical application)

• Proven ability to communicate via email, phone, chat room etc.: 2 - Novice (limited experience)

• Excellent written and verbal English communication skills to work in a Global team

Is candidate required to be a U.S. Citizen or U.S. National?

No

Is this posting for a Pre-Identified Candidate?

No

NPW Merger Information

(No Value)

NPW Merger Company

(No Value)