US_West | Network Support Engineer_L

Position: US_West | Network Support Engineer_L3
Role Name:
Tridion Dev CMS Dev _UDX / Devops
Work site:
Orlando, FL (Onsite)

CGEMJP

JD
Support and maintain CI/CD tools and pipelines to ensure smooth and continuous software delivery. Provide round-the-clock support for build, deployment, and automation systems.

Key Responsibilities:

Monitor & Maintain Pipelines:
Ensure Jenkins and Harness builds and deployments run smoothly.
Troubleshoot Issues:
Resolve problems with Jenkins, Git, Nexus, Docker, Rundeck, and Harness.
24/7 Support:
Work in shifts to handle incidents and provide timely resolutions.
Critical Issue Response:
Be available for all critical issues. Sometimes availability beyond standard 8-hour shifts may be required based on issue severity.
Tool Administration:
Manage and upgrade Jenkins, Git, Nexus, Docker, Rundeck, and Harness.
Automation & Monitoring:
Use scripts and monitoring tools to automate tasks and detect issues early.
Documentation:
Keep runbooks and SOPs updated for team use.

Required Skills:

Hands-on experience with Jenkins, Harness, Git, Nexus, Docker, and Rundeck.
Strong troubleshooting skills in Linux environments.
Familiarity with cloud platforms (AWS preferred).
Good communication for shift handovers and team coordination.