Desktop Support Technician

Desktop Support Technician

Orlando, FL – 100% onsite, regional travel required. 12‑month contract.

• Set up and support desktops, laptops, and mobile devices
• Troubleshoot hardware, software, login, and user account issues
• Perform PC imaging, deployments, and system upgrades
• Support printers, peripherals, and network‑connected devices
• Provide Tier 2 support and escalates more complex issues as needed
• Work with Active Directory, ticketing systems, and Windows environments
• Assist with basic networking (LAN, switches, wireless access points, cabling)
• Document issues/resolutions and help train users when needed
• Support both staff systems and internal lab environments

• 2+ years of desktop support or help desk experience (Tier 2 preferred)
• Experience troubleshooting:
  • Windows OS, Microsoft Office, Outlook, PCs, printers, and peripherals
• Hands‑on experience with:
  • Active Directory (user accounts, password resets)
  • Imaging and deployments
  • Ticketing systems
• Basic understanding of networking (TCP/IP, LAN)
• Strong customer service and communication skills
• Valid driver’s license (travel required)

• 100% onsite in the greater Orlando area
• Primary location at one site, with travel to nearby locations
• Work performed in a secure, structured environment supporting multiple teams and systems

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability Pay and Benefits

  Pay range: $45.00 – $53.00/hour. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

  Final date to receive applications

  This position is anticipated to close on Jun 11, 2026.

  Equal Opportunity Employer

  The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.