Senior Manager, Guest Operations Strategy
Job in
Orlando, Orange County, Florida, 32801, USA
Listed on 2026-06-02
Listing for:
Landmark Aviation
Full Time
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
The ideal candidate brings hands-on experience leading contact center, guest support, or operational communication transformations, including implementation and operationalization of technologies such as AI-driven transcription and summarization, workflow automation, intelligent routing, operational analytics, and cloud-based communication platforms.
Operating at the intersection of operations, guest experience, technology, and innovation, this role will oversee centralized guest support workflows including operational inquiries, service recovery intake, VIP coordination support, and network-wide guest communications. This position will play a key role in establishing the NOC as the central hub for intelligent, scalable guest operations and continuous operational improvement.
Position Requirements
10+ Years
work experience
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