Client Technologies Technician

Description

The Client Technologies Technician will serve as the principal line of communication for the project

team. The duties and responsibilities of this position are as follows:

- Configure and install software for IT user desktops and laptops;

- Install and provide support for mobile devices;

- Install and provide support for Department and vendor network equipment, including switches,

Wireless Access Points (WAP), etc.;

- Install or terminate network cabling;

- Perform Personal Computer (PC) imaging, configuration, and installations for both Department

staff and inmate PCs;

- Participate in the installation and rollout of new software packages, upgrades, and new desktops

- hardware;

- Maintain desktop software and hardware;

- Troubleshoot hardware and software for both Department staff and inmate PCs;

- Support mobile workforce;

- Provide Tier 2 support to IT users for basic software and hardware of end-user computing and

desktop-based local area network (LAN) systems;

- Troubleshoot problems using scripts and checklists as guides;

- Escalate to Tier 3 support when necessary;

- Document problems and resolutions;

- Perform end-user training, if applicable;

- Provide quality customer service;

- Participate in the testing and evaluation of new desktop packages;

- Implement prototypes;

- Provide support for printers and peripherals;

- Support inmate education labs, including server and PC imaging, server and PC-based software

installations and troubleshooting, group policy implementation, physical security audits, and

inventories; and

- Provide regional support in tandem with the Bureau of Field Technology Services.

Skills

Desktop, Customer service, lan, hardware/software, Troubleshooting, Help desk support, Technical support, Hardware, Install, windows, outlook, Ticketing system, Active directory, Imaging, Phone support, network operations

Top Skills Details

Desktop,Customer service,lan,hardware/software,Troubleshooting,Help desk support,Technical support,Hardware,Install,windows,outlook

Additional

Skills & Qualifications

General Experience Expectations:
Typically has three (3) to five (5) years of IT work experience with

demonstrated working knowledge of the basic hardware and software products and problem-solving and

troubleshooting skills.

Required Qualifications

A high school diploma, its equivalent, or two (2) years of equivalent work experience is required.

The Department requires the following experience, skills, and knowledge for this position:

- A minimum of two (2) or more years of experience in the provision of Tier 2 customer support for desktop

computers, printers, scanners, etc.;

- Experience installing, troubleshooting, and supporting desktop applications and operating systems,

including Windows Operating System (OS), Office, Outlook, and Internet Explorer;

- Experience installing and troubleshooting computer hardware and software, including

PCs, printers, and

peripherals in both a network and standalone environment; and

- Possess a valid Driver's License.

Preferred Qualifications:

Experience solving computer problems over the phone and troubleshooting PC and peripheral-related

problems;

- Knowledge of Transmission Control Protocol/Internet Protocol protocols (TCP/IP);

- Experience with installing and troubleshooting 3270 emulation software;

- Experience installing, diagnosing, and repairing hardware to include, but not be limited to, hard drives,

Random Access Memory (RAM), processors, Compact Disc Rewritable (CD-RW), Digital Versatile Disk

Rewritable (DVD-RW), multimedia kits, and other peripherals;

- Experience using imaging software for deploying desktop PCs;

- Experience providing Voice Over Internet Protocol (VoIP) phone support;

- Experience providing Virtual Private Network (VPN) client support;

- Experience working for a criminal justice agency;

- Knowledge of IT standards in a criminal justice environment;

- Experience supporting end users in a criminal justice environment; and

- Ability to work independently and communicate effectively

Experience Level

Expert Level

Job Type & Location

This is a Contract position based out of Orlando, FL.

Pay and Benefits

The pay range for this position is $45.00 - $53.00/hr.

Eligibility…