Senior Application Engineer, Release Management

Software Resources has an immediate, long term contract job opportunity for a Senior Application Engineer, Release Management with a major corporation in Orlando, FL. On-site 4 days per week, Fridays remote.

Must Haves:

• ITIL (Information Technology Infrastructure Library)
• The Software Development Life Cycle (SDLC)
• Service
  
  NOW (SNOW) Knowledge (VERY important)
• Sharepoint, Jira, Confluence
• This role is very fast paced.
  
  Can expect to switch between many projects, should have great communication skills and an ability to pick things up quickly.

POSITION SUMMARY: The primary focus of this role will be to manage the lifecycle of complex application changes and releases and proactively mitigating risk, so that the deployment to the production environment is made with minimal disruption to the business or IT's ability to deliver services.

In addition, the SAE-Release Management will also help drive the overall strategy, standardization, and implementation of release management activities and ensure policies, processes, procedures, metrics, and all tasks defined by release management governance are followed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Release Management

• Open, maintain and close change records in the Service Now tool and ensure the content is complete, accurate and timely. Ensure the Change Record and all documentations meet acceptance criteria for the CMO and Parks Technology CAB.
• Attends Change and Release meetings including delivery stand ups and CAB meetings.
• Provide support for release and deployment management tools and processes.
• Monitor the forward schedule of Change on a regular basis. Identify and evaluate potential impacts of both upcoming, in-progress or rescheduled Changes across Parks Technology. Reach out to Stakeholders and take appropriate steps to mitigate potential risk.
• Evaluate release risks and impact and assess overall release readiness in order to mitigate negative effects on the production environment during and after deployment. This includes review of the release repositories throughout the CI/CD pipeline, regression test results and security scans.
  30%

Collaboration

• Manage Releases with a culture of communication, planning, and continual improvement. Lead post-deployment reviews that solicit open feedback and suggestions, specific to that Release, that will ensure the readiness and effective deployment of subsequent releases. Incorporate these findings and recommendations into the overall Release process
• Collaborate in both a team environment and independently with the CMO and IT delivery teams on the improvement, execution and measurement of the release management process. Provide tactical and strategic recommendations based on ITSM key performance indicators.
  35%

Continuous Improvement

• Foster continuous improvements and evolve Release best practices as the organization evolves. Conduct service improvement initiatives through proactive monitoring and improvement actions Analyze and evaluate internal and external processes, document findings, identify areas for improvement and give recommendations to improve release management processes
• Implement high quality, scalable and extendable metrics and KPIs to evaluate release readiness and identify critical issues impacting operations. Identify and assess trends and key drivers of release risk and quality for the IT Deliver Teams. Recommend corrective action.
  25%

• Develop Self by keeping current with Technology, Service Management and Industry trends. Coach and mentor more junior team members and provide Leadership with input on their development and progression.
  10%
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities.

SUPERVISORY RESPONSIBILITY: Individual Contributor

Additional information: Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Consistent attendance is a job requirement.

EDUCATION: Bachelor's degree in Computer Science, MIS, Business, Engineering or equivalent experience required.

CERTIFICATIONS, LICENSES, REGISTRATIONS: ITIL Certified – Foundations

EXPERIENCE:

• 5+ years of professional work experience preferably in IT Service Management, Development or Support
• 5+ years of formal Change and Release Management hands-on experience
• Strong interpersonal skills, with a demonstrated ability to make effective decisions while working through complex issues
• Excellent communication skills
• Excellent organization skills
• Experience with reading and understanding technical requirements and documentation
• Proven ability to assimilate complex technical…