More jobs:
Technical Support Lead - Hybrid; Escalation & Mentorship
Job in
Orlando, Orange County, Florida, 32885, USA
Listed on 2026-06-05
Listing for:
OneRail USA
Full Time
position Listed on 2026-06-05
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
One Rail USA is seeking a Technical Support Lead in Orlando, FL, for a hybrid role where you'll lead the technical support team, troubleshoot complex issues, and mentor team members. The ideal candidate will have over 3 years of experience in technical support, strong problem-solving skills, and a proactive mindset. This key role involves collaborating with Product, Engineering, and IT to improve customer experience and platform stability, while enhancing team performance through effective processes and documentation.
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