Inside Sales

Position Summary

Technical Consultant is a frontline product and service expert who collaborates with Revenue and Operations teams to deliver unmatched technical support to customers, field reps, and internal stakeholders. IGT’s technical consultant serves as a key bridge between product knowledge and customer success—ensuring accuracy, clarity, and confidence across every interaction. This role is strategic within IGT’s commercial engine.

• Provide real-time support and solutions to customers regarding hardware selection, installation, and product specifications.
• Deliver clear, professional communication via phone, email, and live consults in office or showroom.
• Assist with quoting and presentations by advising the Revenue Team on complex product configurations.
• Document recurring questions and challenges to improve IGT’s internal knowledge base.
• Maintain and update customer cases in CRM and POS systems such as EKO, Google Workspace, and others.
• Conduct product demonstrations or training for staff and clients when applicable.
• Support IGT’s safety standards and warehouse handling protocols, including PPE use.
• Stay current on all IGT products and technical updates through internal learning.

• Minimum of two years of experience in technical sales, customer service, or product advisory.
• Excellent troubleshooting skills and ability to translate complex specifications into simple guidance.
• Proficient in CRM, POS, or collaboration tools.
• Strong communication skills, both written and verbal.
• Ability to thrive in fast-paced, collaborative environments with a sense of ownership.
• Bilingual in English and Spanish is preferred but not required.

Full-time on-site position. Monday to Friday, 7:00 am to 4:00 pm; occasional Saturday shifts from 8:00 am to 12:00 pm.

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