Business Analyst & AI Catalyst

Business Analyst & Ai Catalyst

Software Guidance & Assistance, Inc., (SGA), is searching for a Business Analyst & AI Catalyst for a contract assignment with one of our premier Sports/Entertainment clients in Orlando/FL. This is a specialized role designed to bridge the gap between human business workflows and the transformative power of Artificial Intelligence. Your primary mission will be to partner with various departments ranging from Finance and Corporate Communications to Legal and specialized Tennis Operations teams to identify manual or complex processes that can be optimized using AI.

You will be responsible for the end-to-end lifecycle of  Gems  (custom Google Gemini instances), from initial discovery and sizing to the technical configuration and deployment of the solution.

• Business Discovery & Workflow Analysis
  • Stakeholder Interviews:
    Conduct deep-dive interviews with business partners to understand their daily operations, pain points, and strategic goals.
  • Workflow Mapping:
    Deconstruct complex business processes (e.g., Go-to-Market strategies, legal document review, financial reporting cycles) to identify automation or augmentation opportunities.
  • Domain Acclimation:
    Rapidly learn the specific nuances of firm-specific groups, ensuring AI solutions are tailored to the unique context of professional sports and community tennis.
• AI Sizing & Strategic Assessment
  • Feasibility Analysis:
    Act as the primary gatekeeper to determine the appropriate AI tier. Is it a Gem? (Optimizing for Gemini's native capabilities via prompt engineering and custom instructions). Is it a  Real  AI Solution? (Identifying when a project requires full-scale software development, API integrations, or bespoke machine learning models).
  • Resource Allocation:
    Provide estimates on time-to-value and the potential ROI for proposed Gem AI enhancements.
• Development & Implementation
  • Gem Engineering:
    Serve as the lead developer for custom Google Gems. This includes writing complex system instructions, configuring knowledge bases, and fine-tuning the AI's persona and output style.
  • Develop user manual to facilitate the use of developed Gems.
  • Google Stack Expert:
    Maintain deep expertise in the Google AI ecosystem, specifically Gemini 3.x/Flash and the broader Google Workspace integration.
  • Iterative Testing:
    Work directly with business units to test, refine, and  level up  Gems based on real-world feedback.
  • Post Development:
    Document post deployment user experience capturing success rate and savings (time/financial) realized by team due to the Gem's implementation.
• Communication & Change Management
  • AI Evangelism:
    Clearly articulate the benefits and limitations of AI to non-technical stakeholders.
  • Training:
    Develop simple guides or walkthroughs for business partners to ensure they are utilizing their custom Gems effectively.

Education & Experience:

Minimum Requirement:
An Associate's Degree (Two-year degree) in Business, IT, Communications, or a related field.

Experience:

2+ years of experience in a Business Analyst role or as a Project Coordinator in a technical environment. AI Proficiency:
Proven  working knowledge  of Generative AI. You should be able to demonstrate an understanding of Large Language Models (LLMs) and how they differ from traditional software. Technical

Skills:

Google AI Expert:
Mastery of the Google AI technology stack, with a specific focus on Gemini. Process Documentation:
Ability to create clear, concise workflow diagrams and business requirement documents (BRDs). Prompt Engineering:
Expert-level ability to craft and refine AI instructions to achieve specific business outcomes.

Soft Skills:

Exceptional Listening:
The ability to hear what a business partner needs, not just what they say. Clear Speaking:
The ability to explain  the how and the why  of AI to everyone from administrative staff to executive leadership. Versatility:
Comfortable moving between a Finance meeting and a Tennis Operations meeting, adapting your language and approach to the audience.