Senior Manager, Lead Architect - Commerce & Revenue Operations

JOB SUMMARY:

The Sr. Manager, Lead Architect - Commerce & Revenue Operations is a technology leadership role responsible for providing architectural vision, technical leadership, and team leadership across Universal Destinations & Experiences' global commerce and revenue operations platforms and global architecture teams. This individual leads a team of architects responsible for the design, modernization, and governance of solutions supporting digital commerce, point of sale, payments, ticketing, reservations, loyalty, and related revenue-generating capabilities that enable exceptional guest and team member experiences.

This role is accountable for ensuring solution architectures align with enterprise standards, business objectives, and technology roadmaps while driving scalability, security, resiliency, and operational excellence. The position partners closely with business, product, engineering, operations, and technology leaders to deliver strategic initiatives, guide platform investments, and advance the evolution of Universal's commerce ecosystem through modern architecture practices and industry-leading solutions.

MAJOR RESPONSIBILITIES:

+ Commerce & Revenue Operations Architecture Strategy - Lead the architecture strategy, roadmap development, and solution design for Universal Destinations & Experiences' global commerce and revenue operations platforms. Provide architectural leadership across digital commerce, point of sale, payments, ticketing, reservations, loyalty, and related business capabilities. Ensure technology investments align with business objectives, enterprise architecture standards, and long-term platform modernization strategies. Serve as a trusted advisor to business and technology leaders on architecture decisions, technology direction, and emerging industry trends.

+ Architecture Delivery & Governance - Oversee the development and governance of solution architecture deliverables supporting commerce and revenue operations initiatives. Ensure architecture designs are scalable, secure, resilient, and aligned with enterprise standards, design patterns, and technology roadmaps. Provide technical oversight for complex integrations across commerce, finance, guest experience, and operational systems. Establish and maintain architecture metrics, standards, and review processes to drive consistency and quality across solutions.

+ Technical Leadership & Cross-Functional Collaboration - Partner closely with Product, Engineering, Infrastructure, Cybersecurity, Data, Finance, and Operations teams to deliver integrated technology solutions. Facilitate alignment between architecture teams and key stakeholders to ensure solutions support both business and technical objectives. Lead architecture discussions, technology evaluations, and strategic planning efforts across multiple initiatives and value streams. Act as a subject matter expert for commerce and transaction-processing ecosystems.

+ Team Leadership & Talent Development - Lead, mentor, and develop a team of solution and application architects responsible for supporting commerce and revenue operations capabilities. Provide guidance on architecture best practices, decision-making, prioritization, and professional development. Foster a culture of collaboration, accountability, innovation, and continuous improvement while ensuring effective communication across teams. Drive team performance through coaching, succession planning, and measurable delivery outcomes.

+ Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.

+ Performs other duties as assigned.

EDUCATION:

+ Bachelor's degree in Computer Science, Computer Engineering, Information Technology, Information Systems, Software Engineering, Business Information Systems, or a related technical discipline preferred.

EXPERIENCE:

+ 9+ years of experience in technology delivery, software engineering, solution architecture, or platform architecture roles.

+ 9+ years of experience designing and delivering enterprise-scale commerce, revenue operations, customer experience, or transaction-processing solutions.

+ 5+ years of leadership experience managing architects, engineers, or other technical professionals.

+ Demonstrated experience developing architecture strategies, technology roadmaps, and solution designs for complex, highly integrated enterprise environments.

+ Experience designing and implementing solutions supporting digital commerce, point of sale, payments, order management, ticketing, reservations, loyalty, customer identity, or related business capabilities.

+ Experience leading architecture efforts across cloud-native, SaaS, and hybrid technology environments.

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Experience with enterprise integration patterns including APIs, event-driven architectures, messaging platforms, and distributed systems.

+ Experience presenting technical strategies, architecture recommendations,…