IT Client Support Specialist III

## IT Client Support Specialist IIIApplylocations:
Orlando, FL (Main Campus) time type:
Full time posted on:
Posted Yesterday time left to apply:
End Date:
June 10, 2026 (6 days left to apply) job requisition :
R113372
** Facilities and Business Operations:
** The Facilities and Business Operations at UCF is dedicated to fostering a conducive educational environment for our faculty, staff, students, and the broader community. We are committed to excellence, providing unparalleled expertise, and maintaining a world-class standard in service.

Please visit us at: (Use the "Apply for this Job" box below). or Facebook and Instagram: UCF Facilities
*
* The Opportunity:

** The UCF IT Department within Facilities and Business Operations is seeking to hire a skilled and customer-focused IT Client Support Specialist III to support Knight Shield, a secure computing environment designed to meet federal IT compliance requirements, including CMMC, NIST 800-171, and STIG standards. This role is responsible for maintaining secure, compliant systems while delivering high-quality technical support to faculty, staff, and students.

The ideal candidate combines strong technical expertise with a commitment to excellent customer service.
** Responsibilities**:
* Provide advanced technical support and service administration across Windows and Linux environments, including troubleshooting, configuration, and system deployment.
* Manage and resolve incident and request tickets, including creation, prioritization, escalation, and documentation.
* Deploy, relocate, maintain, and troubleshoot workstations; perform diagnostics and repairs while ensuring compliance with STIG requirements and system patching standards.
* Install, configure, and upgrade hardware and software in alignment with established IT standards.
* Conduct vulnerability assessments and remediation efforts using tools such as Qualys, ensuring systems remain secure and compliant.
* Utilize endpoint and system management tools such as Microsoft Intune and Landscape to maintain and monitor secure environments.
* Maintain accurate asset management records and system documentation to support compliance and audit requirements.
* Serve as a key technical resource for end users by delivering responsive, solutions-oriented, and customer-focused support.
* Provide training and guidance to faculty, staff, and students on hardware, software, and IT best practices.
* Support ongoing IT operations and initiatives by performing additional duties as assigned.
*
* Minimum Qualifications:

** Bachelor’s degree and 4 years of relevant experience; or High School Diploma (or equivalent) and 8 years of relevant work experience in lieu of degree, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
*
* Preferred Qualifications:

*** Experience supporting secure or regulated environments aligned with federal frameworks (e.g., CMMC, NIST 800-171, STIGs).
* Strong experience with Windows and Linux system administration in enterprise or compliance-focused environments.
* Proven experience with vulnerability management and remediation, including tools such as Qualys.
* Hands-on experience with endpoint and system management tools, such as Microsoft Intune and Canonical Landscape.
* Demonstrated ability to manage incident and request tickets, including prioritization, escalation, and documentation.
* Strong troubleshooting and problem-solving skills across hardware, software, and system configurations.
* Experience maintaining asset management records and supporting audit/compliance documentation.
* Ability to deliver customer-focused technical support and serve as a reliable end-user resource.
* Strong communication skills, including the ability to train and guide faculty, staff, and students on IT best practices.
** Special Instructions to the Applicants:
** This role may require access to secure facilities or classified information. Selected candidate must meet all federal security requirements, which may include obtaining a U.S. Government security clearance.

Position requires a valid Class E driver’s license. This position may involve driving to various locations on and off campus to conduct…