Telecommunications Specialist Security Clearance

AMO is looking for an experienced Telecommunications Specialist to support the Naval Air Warfare Center Training Systems Division (NAWCTSD) in Orlando, Florida.

• Support the operation, maintenance, troubleshooting, and administration of telecommunications systems, PBX/voicemail systems, conferencing systems, VTC connectivity, circuits, and related IT infrastructure.
• Analyze telecommunications, cabling, voice, data, network, and system issues to identify root causes and implement practical solutions.
• Perform installation, testing, certification, repair, and maintenance of voice/data cabling, network drops, telecom circuits, and associated infrastructure.
• Coordinate telecommunications moves, adds, changes, installations, cutovers, and service requests with customers, IT teams, maintenance personnel, vendors, and government stakeholders.
• Support planning and execution of telecommunications expansion, modernization, cabling, and infrastructure projects.
• Monitor system reports, alerts, error messages, equipment status, and performance indicators to identify issues and take corrective action.
• Maintain accurate documentation, spreadsheets, inventories, cable assignments, phone number assignments, circuit records, and other telecommunications data.
• Support change management, issue tracking, service request documentation, and status reporting using tools such as Jira or similar systems.
• Provide technical support to leadership, staff, end users, and tenant organizations regarding telecommunications capabilities, service requests, system features, and operational requirements.

• Active Secret clearance required.
• 3+ years of experience working in an enterprise IT, telecommunications, or technical operations environment.
• Experience troubleshooting telecommunications systems, voice/data infrastructure, cabling, network connectivity, or general IT operations issues.
• Experience supporting PBX systems, voicemail systems, conferencing systems, VTC connectivity, circuits, cabling, or related telecommunications infrastructure.
• Experience coordinating service requests, moves/adds/changes, installations, maintenance actions, cutovers, or customer support activities.
• Experience documenting work activities, maintaining records, updating issue tracking systems, and reporting status or resolution to peers, leads, managers, or customers.
• Ability to read and interpret technical documentation, system reports, diagrams, blueprints, cable pathways, alarms, or infrastructure documentation.

• Experience supporting telecommunications services in a DoD, Navy, Federal Government, or multi-building campus environment.
• Experience with Nortel, Avaya, Meridian, CS1000, Call Pilot, PBX, voicemail, call detail recording, 911, conferencing bridge, or similar telecommunications systems.
• Experience installing, testing, certifying, troubleshooting, or repairing Cat 5e/Cat 6 voice and data cabling.
• Experience supporting ISDN, PRI, BRI, DSN, VoIP, VTC, analog lines, digital lines, trunks, circuits, CSU/DSU equipment, or related voice communications infrastructure.
• Experience coordinating with commercial vendors, government personnel, maintenance teams, IT departments, and end users for circuit installations, cutovers, service changes, and technical requirements.
• Training or certification in telecommunications systems, PBX maintenance, trunk interfaces, ISDN, voice systems, or structured cabling.
• Strong customer service skills with the ability to explain technical capabilities, limitations, policies, and solutions to non-technical users.

Job  

You will have access to comprehensive benefits, competitive pay, growth opportunities, and excellent retirement options.